Terms & Conditions
BONUS POINTS: From time to time, Nordstrom will offer the opportunity to earn bonus points. The promotional materials may identify additional qualifying events, exclusions, and restrictions. Certain designer boutiques, brands, and products may limit promotional bonus points opportunities. Generally, you will be notified of any bonus point promotions via email.
EXPIRATION: If a Program account has had no activity for twelve (12) consecutive months, all points will expire on the last day of month following the twelfth month of inactivity. For example, if there is no activity for twelve (12) months as of March 12th, points will expire on April 30th that year.
Earn Nordstrom Notes
Upon reaching certain point accumulation thresholds, you will be eligible for Nordstrom Notes.
STANDARD NOTES: For every 2,000 points earned, a $20 Note will be issued to your Program account. If you use the Nordstrom mobile iOS application, you may be able to redeem Notes in smaller denominations, such as 500 points for a $5 Note, 1,000 points for a $10 Note, or 1,500 points for a $15 Note. Standard Notes expire one (1) year after issue.
BONUS NOTES: From time to time, Nordstrom will offer the opportunity to earn bonus notes. The promotional materials may identify additional qualifying events, exclusions, and restrictions. Generally, you will be notified of any bonus note promotions or when you have Notes available for use via email. Bonus Notes are different and distinct from the Standard Notes and may have a shorter expiration date, as indicated in the promotion or on the Bonus Note.
When you redeem a Note to make a purchase, the value of the Note will be applied against the total purchase price, including applicable taxes and fees. Restrictions apply as set out herein and in promotional materials. Nordstrom Notes may not be used as payment on a Nordstrom Credit Card account. You may redeem only one Note at a time for online purchases at Nordstromrack.com or HauteLook.com.
Notes will be denominated in U.S. Dollars and are subject to a currency exchange rate when redeemed at a Nordstrom store located in Canada. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Note redemption in Canada will be the rate provided to Nordstrom by Thompson Reuters. All dollar amounts referred to in these Program rules are in U.S. Dollars.
IMPORTANT NOTE: Points and Notes have no cash value and cannot be exchanged for cash or credit. You have no ownership interest in points or Notes, and these rewards collected do not constitute property. The use of the word "earn" or similar language in marketing materials in relation to the Program does not imply that the points or Notes have any value prior to conversion or redemption. Points and Notes may not be purchased or sold and are not transferable except as otherwise stated herein.
Unlocking Program Membership Status and Benefits
The benefits for each member status are identified below. Restrictions apply as identified herein and as expressed in any promotional materials.
Personal Double Points Days
The Personal Double Points Day benefit allows eligible members to select a day to earn double points on all net purchases. Some restrictions apply to the day you may choose. For example, you may not combine your Personal Double Points Day with any other bonus points event.
As you progress through the Program status levels, you are only entitled to the number of Personal Double Points Days for the achieved new status. If you have used any of your available Personal Double Points Days while in the lower level status, those will count toward your total days available in the achieved new status.
Other restrictions or brand exclusions may apply for special promotions and offers as identified in the promotional materials. Nordstrom employees and qualifying family members are not eligible for the Personal Double Points Days benefit.
Events and Workshops
Eligible members may receive invitations to exclusive shopping and fashion events and/ or workshops hosted by Nordstrom as well as other select benefits (collectively “Event(s)”). These Events are not predetermined and are developed at Nordstrom’s sole discretion. An opportunity to participate in these Events is not guaranteed due to limited dates, times, locations, and capacity. Participation in an Event may require a purchase or an additional expense. Generally, you will be notified of any invitations for Events via email.
The alterations benefit is available from Nordstrom alterations services and only offered in select Nordstrom or Nordstrom Rack stores. The alterations benefit is not available for Nordstrom purchases made in Canada or Nordstrom.com orders shipped to an address outside the United States.
BASIC ALTERATIONS: Complimentary basic alterations are available to all members provided that the item being altered was purchased at full price from a Nordstrom store or through Nordstrom.com or TrunkClub.com. Items purchased at Nordstrom Rack, nordstromrack.com or HauteLook.com are not eligible for the basic alterations benefit.
CARDMEMBER ALTERATIONS: As higher levels of Program status are unlocked, Nordstrom Debit and Credit Cardmembers will receive additional alterations benefits in the form of reimbursement through Notes so long as you use your Nordstrom credit or debit card at a Nordstrom store or through Nordstrom.com or TrunkClub.com to purchase a full price item to be altered and the alterations service. You are eligible to receive a Note for the lesser of the amount of the eligible alterations service or the remaining maximum amount of the alterations benefit tied to your respective status of the Program. For example, if you have $10 remaining in your alterations benefit, but purchase $20 of alterations services, you will only receive a Nordstrom Note for $10.
Please note, the alterations benefit is not cumulative as you progress through the Program. For example, if you are at a status where the maximum alterations benefit is $100 and you have used $100, when you progress to a Status that provides for a maximum benefit of $300, you will have $200 in alteration services left to use. We will calculate the amount of eligible alterations as soon as the transaction settles and Notes will be automatically issued to you a short time after that.
ICON ALTERATIONS: ICON status members will not be charged for alterations, or in limited circumstances, will receive a refund in the form of a credit to the Nordstrom credit card account equal to the alteration amount charged so long as the item being altered was purchased at full price from a Nordstrom store or through Nordstrom.com or TrunkClub.com using a Nordstrom credit card.
ICON Same-Day Delivery Service
Where this service is available, ICON status members can get in-stock items from their local store delivered to them the same day at no charge. Same-Day delivery service is only available in selected cities and stores. Other limitations may apply.
ICON Credit Card Fee Reimbursement
ICON Credit Cardmembers will not have to pay Nordstrom credit card fees while they enjoy the ICON status. These fees include the Late Payment Fee, Returned Payment Fee, Cash Advance Fee, and Minimum Interest Charge Fee as defined in the Nordstrom Credit Card Agreement (collectively, “Fees”). In the event you incur one or more of these Fees while enjoying ICON status, you will receive a credit to your Nordstrom credit card account equal to the amount of the Fee(s) charged within 30 days. The crediting of these Fees will occur only so long as you retain your ICON status. After that, you will be subject to these Fees under the conditions set forth in the Nordstrom credit card Agreement. You will receive notification if required by applicable law. Please remember to always pay at least the Minimum Payment Due each month as described in your monthly billing statement.
Additional Terms of Participation
If any provision of these Program Rules or the application of any such provision to any person or circumstance is held invalid, illegal, or unenforceable for any reason whatsoever, the remaining provisions of these Program Rules and the application of such provisions to other persons or circumstances shall not be affected. To the fullest extent possible, the court finding such provision invalid, illegal, or unenforceable shall modify and construe the provision so as to render it valid and enforceable as against all persons or entities and to give the maximum possible protection to persons subject to indemnification within the bounds of validity, legality, and enforceability.
Nordstrom’s failure to insist upon or enforce strict compliance with any provision of these Program Rules shall not be construed as a waiver of any provision or right and will not prevent us from enforcing such right or provision in the future. Nothing in these Program Rules will limit Nordstrom from exercising any legal rights or remedies that it may have.
The headings for each of these Program Rules are for convenience of reference only. Such headings shall be ignored in the interpretation or construction of any of these Program Rules.
Errors or Inconsistencies
Despite our best efforts to ensure accuracy, errors occasionally occur. We reserve the right to correct such errors at any time even if it affects pending benefits, rewards, points or Notes in your account. In the event of any inconsistency or discrepancy between the Program Rules or other statements contained in any related materials or advertising, the terms of the then-current Program Rules shall prevail, govern and control.
Limitations of Liability and Damages
EXCEPT AS OTHERWISE EXPRESSLY PROVIDED, THE PROGRAM AND ALL PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” BASIS. NORDSTROM DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND THOSE ARISING OUT OF A COURSE OF DEALING OR USAGE OF TRADE. NORDSTROM DOES NOT WARRANT THAT THE PROGRAM WILL BE UNINTERRUPTED OR ERROR FREE.
YOUR PARTICIPATION IN THE PROGRAM IS AT YOUR OWN RISK. NEITHER NORDSTROM NOR ITS AFFILIATED OR RELATED ENTITIES OR ITS VENDORS OR CONTENT PROVIDERS SHALL BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM, OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM YOUR PARTICIPATION IN OR INABILITY TO PARTICIPATE IN THE PROGRAM.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS NORDSTROM, ITS SHAREHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD-PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE NORDY CLUB TERMS AND CONDITIONS.
If any part of these warranty disclaimers or limitations of liability is found to be invalid or unenforceable for any reason or if we are otherwise found to be liable to you in any manner, then our aggregate liability for all claims under such circumstances, shall not exceed the lesser of (a) the amount paid by you for your participation in the Program during the prior twelve (12) months or (b) ten dollars ($10). Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above indemnities, limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be the minimum permitted under such law.
We may assign our rights and obligations under these Program Rules, including in connection with a merger, acquisition, sale of assets or equity, or by operation of law.
These Program Rules are governed by the laws of the State of Washington, without regard to any conflict of law provisions. Any action relating to the Program or any transaction with Nordstrom must be brought in the state or federal courts located in Seattle, Washington. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action.
Please contact our Service Center at 1.888.246.8720 if you have a dispute regarding the Program.
If we are unable to resolve to your satisfaction any dispute you might have related to the Program, then you may begin an arbitration proceeding as provided below.
In the event that our customer service team is unable to resolve your concern, by participating in the Program, you unconditionally agree that, except as set forth below, all claims, controversies, or disputes between you and us (including any claim, controversy, or dispute between you and a third-party agent of Nordstrom) will be resolved entirely through binding individual arbitration, rather than in court, including, without limitation, such claims, controversies, or disputes relating to your participation in this Program and access or use of our Site and any products or services purchased from Nordstrom through our Site or stores. The sole exception to the foregoing requirement to arbitrate is that either party may assert individual claims in small claims court if those claims otherwise qualify for small claims court and as long as the matter remains in such court and advances only on an individual (non-class, non-representative basis). The Federal Arbitration Act and federal arbitration law apply to these Program Rules.
BY AGREEING TO THESE NORDY CLUB TERMS AND CONDITIONS, YOU GIVE UP YOUR RIGHT TO SETTLE ANY DISPUTES WITH NORDSTROM IN A COURT OF LAW OR BEFORE A JURY. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN OR BRING CLASS ACTIONS OR REPRESENTATIVE ACTIONS.
To begin an arbitration proceeding, you may send a letter requesting arbitration and describing your claim to our registered agent: Nordstrom, Inc., Attn: General Counsel, 1700 7th Avenue, Suite 1000, Seattle, WA 98101. You agree that the arbitration will be conducted by either the American Arbitration Association ("AAA"), adr.org, 1.800.778.7879, or the Judicial Arbitration and Mediation Services ("JAMS"), jamsadr.com, 1.800.352.5267. The AAA or JAMS consumer rules for arbitration, as applicable, shall apply. The Arbitrator, and not any federal, state, or local court or agency, shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement including, but not limited to, a claim that all or any part of this Agreement is void or voidable. You can contact AAA or JAMS to find out more information on how to commence an arbitration proceeding. Payment of all filing, administration and arbitrator fees will be governed by the AAA's or JAMS' applicable consumer rules. We will reimburse those fees for claims totaling less than $10,000. Likewise, Nordstrom will not seek attorneys' fees and costs in arbitration. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.
As set forth above, we each agree to bring any dispute on an individual basis only, and not on a class, consolidated, representative or collective action basis. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial or to participate in a class action against the other. In addition, we both agree that we each may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN AAA OR JAMS RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR NORDSTROM WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.
For questions or assistance, just give us a call at 1.800.964.1800.
Thanks for being one of our most valued customers
Effective as of 10/28/2020