FAQ

The Nordy Club is the Nordstrom rewards program, giving you rewards, fashion access, exclusive services and amazing experiences. Nordy Club members also earn points that add up to Nordstrom Notes that can be redeemed toward purchases of qualifying items in stores or online at Nordstrom, Nordstrom Rack, Nordstrom Local and Nordstrom Trunk Club.

Membership in The Nordy Club is available to any United States resident who is eighteen (18) years old and provides valid and accurate personal information when joining. If you are a Canadian resident, please click here for more details relating to The Nordy Club Canada.

Corporations, groups and associations are not eligible to participate in The Nordy Club.

Canadian residents have their very own Nordy Club. Please click here for more details.

Yes. Joining The Nordy Club is free.

You can join online or in stores. Click here to join online. Ask any salesperson to join in stores.

There are two types of members in The Nordy Club—those who have a Nordstrom credit or debit card (cardmembers) and those who don't. Cardmembers are eligible for additional benefits and rewards that aren't available to members who don't have a Nordstrom card. To learn more about Nordstrom credit cards, click here. Click here to learn more about rewards and benefits.

No, joining as a member of The Nordy Club does not mean you are applying for a Nordstrom credit card. The Nordstrom credit card application process is a separate process. Click here for more details on what information is needed for a Nordy Club account.

Yes, when you apply and are approved for a Nordstrom credit card, you will be automatically enrolled in The Nordy Club and receive Influencer status. Even if you are declined for a credit card, you will be enrolled in The Nordy Club and receive Member status. To learn more about Nordstrom credit cards, click here. For more details on Nordy Club statuses, click here.

When joining The Nordy Club, you will only be asked for first and last name, mobile phone number and email address. Please note that if you are being asked for any other personal identification information, you may have started the Nordstrom credit card application process. If you do not want a Nordstrom credit card, discontinue the process.

If you need help joining The Nordy Club, please ask your salesperson or call us at 1.888.282.6060.

Click here if you are interested in learning more about the Nordstrom credit card.

We take steps to help protect the confidentiality and security of personal information you share with us. Please see the Nordstrom Privacy Policy for more details.

Yes, your mobile phone number is your Nordy Club member number and must be provided at Checkout in order to earn points on qualifying purchases. Because we use your mobile number and email address to identify you as a member and to notify you of your Nordy Club benefits, you must make sure that both are up to date at all times. We also may send you a text message at the mobile number you provide to verify the number.

When you join The Nordy Club and give us your email, you are opting in to receiving marketing communications from us. You may change your marketing communication preferences online at any time in your Nordstrom.com account or your Nordstrom credit card account. You can also unsubscribe by clicking on the "unsubscribe" link found at the bottom of our marketing emails. If you opt out of marketing communications, you will continue to receive service messages from us about The Nordy Club. Please see the Nordstrom Privacy Policy for more details.

Verifying your mobile number requires the receipt of and a response to a text message to the mobile number you provided at the time you joined The Nordy Club. If this verification process is not complete, you may not be able to receive your Nordstrom Notes.

We need to know that you are a Nordy Club member when you make a purchase to award your points or apply your Nordstrom Notes. If you are not using your Nordstrom card for the purchase, you must self-identify at Checkout. Generally, your mobile number is your Nordy Club member number. If you are not sure, call us at 1.888.282.6060.

In stores at Nordstrom, Nordstrom Rack and Nordstrom Local: Make sure you always tell your salesperson that you are a Nordy Club member and give them the number (usually your mobile number) that is linked to your Nordy Club account.

Online at Nordstrom and Nordstrom Trunk Club: If you check out on Nordstrom.com or Trunkclub.com, make sure that your Nordy Club account is linked to your online shopping account. NOTE: In order for your Nordstrom.com or Trunkclub.com accounts and your Nordy Club account to link up properly, they must be set up with the same mobile phone number.

Online at Nordstrom Rack: If you check out on Nordstromrack.com, make sure that you enter your mobile number in The Nordy Club box. NOTE: There may be other places online asking you to enter your mobile number. If you enter your mobile number in a different location other than the one requesting your Nordy Club number, you will not be awarded your rewards.

If you check out online as a guest, make sure you use your Nordstrom card. If we cannot tell who you are when you are shopping online, the only way you will earn points is through the Nordstrom card.

If you purchase online and ship to a country other than the United States, you will not earn points.

You may change your marketing email preferences at any time by clicking on the unsubscribe link found at the bottom of our marketing emails or signing in to your account through Nordstrom.com or Nordstromcard.com. You will, however, continue to receive service messages from us about The Nordy Club, including messages about your Nordy Club benefits, rewards and status. Please see the Nordstrom Privacy Policy.

We understand that sometimes we just get too many emails. Opting out of marketing emails will not affect your ability to earn rewards or benefits. Because Nordy Club marketing communications are generally sent via email, if you opt out, you may miss notifications of your rewards balances, special promotions such as First to Shop opportunities, Cardmember Early Access to Anniversary Sale, Spend and Get promotions, exclusive credit offers and other time-sensitive Nordy Club opportunities.

If you do opt out, regular mail via USPS will be the only other way in which you may receive these types of communications.

You may change your marketing email preferences at any time by signing in to your account through Nordstrom.com. Please see the Nordstrom Privacy Policy.

Rewards come in the form of points and Nordstrom Notes. All members will earn 1 point per $1 net spend on qualifying items that will convert to a Nordstrom Note when you earn a certain number of points. Certain Nordstrom cardmembers will receive extra points per $1 net spend on qualifying items depending on their Nordy Club status and the type of card they have. For more information on how points are calculated, click here.

Benefits include services and access to special events. Eligibility for these services and events may depend on your Nordy Club status and membership category. For example, Ambassador and Icon members are eligible for Nordstrom to You (In-Home Stylist), but Influencers are not.  Availability of the events may depend on store location, item quantity and seating availability. For example, Same-Day Delivery is only available in New York City for Icon members and other events may have limited seating. Other restrictions may apply to each. Click here for a complete list of rewards and benefits.

There are some restrictions about how you can use your benefits and rewards. For example, you cannot use a Personal Double Points Day on the same day as a promotion where you can earn extra points per dollar.

You can get information about your Nordy Club account, rewards and benefits in the following ways:

• Sign in to your Nordy Club account at Nordstrom.com or Nordstromrack.com
• Sign in to your Nordstrom card account at Nordstromcard.com
• Download the Nordstrom app
• Call us at 1.888.282.6060
• Ask any salesperson whenever you visit our stores

Also, once a month, we'll send you an email with your points balance, available Nordstrom Notes and the number of points needed to earn your next Nordstrom Note.

• Sign in to your Nordy Club account at Nordstrom.com, Nordstromrack.com or Nordstromcard.com
• Call us at 1.888.282.6060

Start shopping and just tell us that you're a Nordy Club member each time you make a purchase or use your Nordstrom card at Checkout. For more details on how to self-identify as a Nordy Club member at our Nordstrom locations, click here.

Certain products and services do not qualify as spend that would entitle you to points or Bonus Nordstrom Notes. For example, you cannot earn points on purchases of alcoholic beverages, shipping, taxes, tips, online gift cards, stand-alone vending machines, charitable donations or certain brands. Other exclusions may apply from time to time during special promotions.

Base points: As a member, you will earn 1 base point per $1 net spend on qualifying items. If you have a Nordstrom card, you will earn more base points per $1 net spend on qualifying items depending on the type of card you have and your Nordy Club status. For more details on the number of points earned, click here. Click here to learn more about applying for a Nordstrom credit card.
Bonus points: From time to time, we offer promotional opportunities to earn more than 1 point per $1 net spend on qualifying items. These are bonus points. For example, in the past we have offered bonus points events where, for a limited time, members could earn 5 points per $1 net spend on qualifying items. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom.

Additionally, depending on your Nordy Club status, you may also be eligible for additional benefits such as Personal Double Points Days. Keep in mind that Personal Double Points Days cannot be combined with other bonus point promotions. Click here for more details on this benefit.

For more information on how points are calculated, click here.

We calculate your points based on the net spend on qualifying items rounded to the nearest dollar. The net spend is the amount spent on qualifying items after returns, discounts and taxes have been deducted.

Additionally, any amount of the net spend that is paid for with gift cards or Nordstrom Notes will be deducted before the reward is calculated.

With regard to qualifying items, please note that certain products and services do not qualify as spend. For more information on what does not qualify, click here.

Yes, you can get more base points per $1 net spend on qualifying items at Nordstrom locations when you use your Nordstrom card to make your purchases.

For more information on how points are calculated, click here.

No, points do not have a cash value, cannot be cashed out and can only be converted to a Nordstrom Note.

Points earned will generally be added to your account after your purchase. You can view your points balance by accessing your Nordy Club account here, on Nordstromcard.com or on the Nordstrom app.

There are two reasons why you may not have been awarded points for your purchase. First, in order to award you points, we need to know that you are a Nordy Club member when you make a purchase. You must either use your Nordstrom card for the purchase or self-identify at Checkout. Click here for details on how to self-identify.

Second, special promotional offers will have defined eligibility and qualification requirements, which must be met to earn points under those promotional offers.

If you use a third-party payment processor that is linked to your Nordstrom card, you will only earn 1 point per $1 net spend on qualifying items, not the points associated with your Nordstrom card and Nordy Club status. Because we will not be able to recognize your Nordstrom card through the PayPal transaction, in order to receive points, you must adequately self-identify using your member (mobile phone) number. Click here for details on how to self-identify. NOTE: Using a third-party payment processor such as PayPal is different than using contactless payment applications such as Google PayTM and Apple Pay®. To learn more about contactless payments, click here.

For more information on how points are calculated, click here.

If you use Google Pay or Apple Pay that is linked to your Nordstrom card, you will earn the points associated with your Nordstrom card and your Nordy Club status. If you use any contactless payment providers other than Google Pay or Apple Pay, you will only receive 1 point per $1 net spend on qualifying items. To receive points you must adequately self-identify by linking your online shopping account (such as your Nordstrom.com account) to your Nordy Club account and not check out as a guest. Click here for details on how to self-identify. NOTE: Using contactless payment applications such as Google Pay and Apple Pay is different than using a third-party payment processor such as PayPal. To learn more about third-party payment processors, click here.

For more information on how points are calculated, click here.

Yes. All points will expire after your Nordy Club account has had no activity for twelve (12) consecutive months. A few examples of actions that will trigger activity on your account are purchases where you earn points or Bonus Nordstrom Notes, purchases where you redeem Nordstrom Notes and the return of merchandise for which you were awarded points or Nordstrom Notes.

It is your responsibility to keep track of when your points may expire. Click here to learn about the ways in which you can check your Nordy Club activity.

If you want to make sure your points never expire, just make sure you never go twelve (12) consecutive months without earning or using points and/or Nordstrom Notes.

If you make a return, points received for those items will be deducted from your points balance at the time of the return. This may put your account balance in the negative if you have recently converted your points to Nordstrom Notes.

It is possible for your points balance to be negative if you make returns. If this happens, any points earned through qualifying purchases will be applied to the negative balance first and you will not be eligible to receive standard Nordstrom Notes until you bring your points balance up and reach the points conversion threshold applicable to your Nordy Club status.

A Nordstrom Note is generally awarded upon reaching certain point accumulation thresholds or by meeting certain other qualification requirements during special promotions. Nordstrom Notes can be redeemed toward the purchase of merchandise in stores or online at Nordstrom, Nordstrom Rack, Nordstrom Local and Nordstrom Trunk Club.

Standard Notes: Upon reaching certain point accumulation thresholds, you will be eligible for standard Nordstrom Notes. For example, members with Member and Influencer status will be issued a $10 Nordstrom Note for every 1,000 points earned and members with Ambassador and Icon status will be issued a $20 Nordstrom Note for every 2,000 points earned. If you want to take advantage of your rewards sooner, you can use the Nordstrom mobile iOS app to redeem Nordstrom Notes in smaller denominations. For example, you can convert 500 points into a $5 Nordstrom Note, 1,000 points into a $10 Nordstrom Note or 1,500 points into a $15 Nordstrom Note.

Bonus Nordstrom Notes: From time to time, we will offer the opportunity to earn Bonus Nordstrom Notes. For example, in the past we have offered Spend and Get events where customers could qualify for a Bonus Nordstrom Note if they spent a certain amount in qualifying purchases during a specific period of time, subject to specific qualification requirements, exclusions and restrictions, as identified with the offer. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom.

You can use your Nordstrom Notes in stores or online at Nordstrom, Nordstrom Rack, Nordstrom Local and Nordstrom Trunk Club.

When you redeem a Nordstrom Note to make a purchase, the value of the Nordstrom Note will be applied against the total purchase price, including applicable taxes and fees.

In stores at Nordstrom, Nordstrom Rack and Nordstrom Local: If you have digital Nordstrom Notes in your Nordy Club account, simply self-identify as a Nordy Club member at Checkout. Your salesperson will be able to look up and apply your Nordstrom Notes to the purchase. If you have a physical paper Nordstrom Note, hand the Nordstrom Note to your salesperson.

Online at Nordstrom and Nordstrom Trunk Club: If you have linked your Nordy Club account to your Nordstrom.com account and/or your Trunkclub.com account, you will see your issued Nordstrom Notes at Checkout as long as you are signed in to Nordstrom.com or Trunkclub.com. Simply acknowledge that you want to apply your Nordstrom Note to your purchase. If you have a paper Nordstrom Note, you will need to enter your Nordstrom Note number and access code at Checkout.

Online at Nordstrom Rack: If you are checking out on Nordstromrack.com, you will need to enter your Nordstrom Note number and access code at Checkout. You can find the Nordstrom Note number and access code on the face of the paper Nordstrom Note, online on your Nordy Club account or by calling 1.888.282.6060.

NOTE: If you have a remaining value on your paper Nordstrom Note, please keep it to apply toward future purchases.

No. Nordstrom Notes can only be used toward purchases of merchandise in stores or online at Nordstrom, Nordstrom Rack, Nordstrom Local and Nordstrom Trunk Club. 

You must self-identify as a Nordy Club member or use your Nordstrom card at Checkout to receive points or Bonus Nordstrom Notes. If you are not using a Nordstrom card and you forget to tell your salesperson you are a member or forget to enter your member number, you will not receive your points or Bonus Nordstrom Notes. In most instances, your mobile number is your Nordy Club member number. If you are not sure, please call us at 1.888.282.6060. Click here for more details on how to self-identify.

Each promotion may be different. You will find information about when you will receive your Bonus Nordstrom Note on the promotional marketing materials.

No. If you return merchandise that qualifies you for a Bonus Nordstrom Note and that return puts you below the qualification threshold, you will not receive the Bonus Nordstrom Note.

Generally, you will get a digital Nordstrom Note to your Nordy Club account. Standard Nordstrom Notes may be issued and/or redeemed upon meeting the point accumulation threshold that applies to you based on your Nordy Club status and member category. Bonus Nordstrom Notes will be issued within a reasonable time frame after the promotional period ends. In limited circumstances, physical paper Nordstrom Notes may be issued.

If you have not opted out of marketing emails, you may receive notification when you have been issued a Nordstrom Note to your account. If you have opted out, you will need to check your Nordy Club account on Nordstrom.com or Nordstromcard.com.

In the event of a return or if your order is canceled, you will get a Nordstrom gift card in the amount of the Nordstrom Note you redeemed.

Yes. Standard Nordstrom Notes expire twelve (12) months after issue. Bonus Nordstrom Notes are different and distinct from the standard Nordstrom Notes and may have a shorter expiration date. This date will be indicated in the promotional materials or on the Bonus Nordstrom Note.
It is your responsibility to keep track of when your Nordstrom Notes may expire. For more information on how you can check your Nordy Club activity, click here.

Yes. Your Nordstrom Notes will be denominated in U.S. Dollars. If you use them in our Canadian stores, they will be subject to a currency exchange rate. The U.S. Dollar to Canadian Dollar exchange rate that will be applied to your Nordstrom Note redemption in Canada will be the rate provided to Nordstrom by Thompson Reuters.

Upon reaching certain spending milestones, you will unlock a new Nordy Club status with additional benefits and rewards.

• MEMBER—no minimum spend amount
• INFLUENCER—minimum of $500 net spend on qualifying items at Nordstrom locations
• AMBASSADOR—minimum of $5,000 net spend on qualifying items at Nordstrom locations

NOTE: The minimum spend at Nordstrom locations is based on the purchase amount after returns, discounts, taxes and any amounts redeemed in Nordstrom Notes or Nordstrom Gift Cards have been deducted.

For more information on how points are calculated, click here.

• INFLUENCER—entry level for a Nordstrom cardmember who spends less than $5,000 net on qualifying items at Nordstrom locations
• AMBASSADOR—minimum of $5,000 net spend on qualifying items at Nordstrom locations
• ICON—minimum of $15,000 net spend on qualifying items at Nordstrom locations using a Nordstrom card

NOTE: The minimum spend at Nordstrom locations is based on the purchase amount after returns, discounts, taxes and any amounts redeemed in Nordstrom Notes or Nordstrom Gift Cards have been deducted.

For more information on how points are calculated, click here.

Once you unlock a new status, we will notify you via email. If you have opted out of marketing emails, you may not receive notification. For other ways to check your Nordy Club status, click here.

• Earn 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select brands
• First to Shop Clear the Rack

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

In order to unlock Influencer status, you must reach a minimum of $500 net spend on qualifying items at Nordstrom locations. As an Influencer, you will get the following rewards and benefits:

• Earn at least 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select brands
• First to Shop Clear the Rack
• 3 Personal Double Points Days
• Priority Access to Style Events

If you are a Nordstrom cardmember, you get the following extra benefits:

• Earn 2 points per $1 net spend on qualifying items at Nordstrom locations when using your Nordstrom card
• Earn 1 point per $1 net spend on qualifying items when using your Nordstrom Visa credit card anywhere else Visa is accepted
• $200 status alterations reimbursement benefit in Nordstrom Notes
• Cardmember Early Access to Anniversary Sale
• Nordstrom Trunk Club Styling (styling fee is waived for cardmembers)
• 2-business-day shipping in selected locations

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

In order to unlock Ambassador status, you must reach a minimum of $5,000 net spend on qualifying items at Nordstrom locations. As an Ambassador, you will get the following rewards and benefits:

• Earn at least 1 base point for every $1 net spend on qualifying items at Nordstrom locations
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Free Basic Alterations
• Lifestyle Workshops
• First to Shop Select brands
• First to Shop Clear the Rack
• 4 Personal Double Points Days
• Nordstrom to You (In-Home Stylist)
• Priority Access to Style Events
• Invite-Only Events

If you are a Nordstrom cardmember, you get the following extra benefits:

• Earn 2 points per $1 net spend on qualifying items at Nordstrom locations when using your Nordstrom debit card
• Earn 3 points per $1 net spend on qualifying items at Nordstrom locations when using your Nordstrom credit card
• Earn 1 point per $1 net spend on qualifying items when using your Nordstrom Visa credit card anywhere else Visa is accepted.
• $300 status alterations reimbursement benefit in Nordstrom Notes
• Cardmember Early Access to Anniversary Sale
• Nordstrom Trunk Club Styling (styling fee is waived for cardmembers)
• 2-business-day shipping in selected locations

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

Icon status is the all-access pass to the very best of fashion access, exclusive services and amazing experiences. In order to unlock Icon status, you must reach a minimum of $15,000 net spend on qualifying items at Nordstrom locations using a Nordstrom card. As an Icon, you will get the following rewards and benefits:

• Earn at least 1 base point for every $1 net spend on qualifying items at Nordstrom locations, no matter what tender used
• Earn 2 points per $1 net spend on qualifying items at Nordstrom locations when using your Nordstrom debit card
• Earn 3 points per $1 net spend on qualifying items at Nordstrom locations when using your Nordstrom credit card
• Earn 1 point per $1 net spend on qualifying items when using your Nordstrom Visa credit card anywhere else Visa is accepted.
• Earn Nordstrom Notes upon reaching certain point accumulation thresholds
• Opportunities to earn bonus points and Bonus Nordstrom Notes through special promotions
• Lifestyle Workshops
• First to Shop Select brands
• First to Shop Clear the Rack
• 5 Personal Double Points Days
• Nordstrom to You (In-Home Stylist)
• Priority Access to Style Events
• Invite-Only Events
• Reimbursement for Nordstrom credit card fees
• Free same-day delivery for in-store purchases at the Nordstrom NYC store
• Icon Customer Care
• Nordstrom After-Hours
• Access to Icon-Only Events
• Dining or Spa Experience
• Unlimited alterations benefit on Nordstrom full-price merchandise purchased with your Nordstrom credit card
• Cardmember Early Access to Anniversary Sale
• Nordstrom Trunk Club Styling (styling fee is waived for cardmembers)
• 2-business-day shipping in selected locations

If you would like to compare the benefits for all statuses, click here.  For more information on how points are calculated, click here.

No. Only Nordstrom cardmembers can unlock Icon status.

As a non-cardmember, you must meet the minimum spending threshold for all Nordy Club statuses. Nordstrom cardmembers receive Influencer status once they apply and are approved for a card without spending the minimum threshold. To reach higher than Influencer status, Nordstrom cardmembers must meet the minimum spending amount to unlock Ambassador and Icon.

If you do not reach the minimum spend amount for your current status, at the new calendar year you will revert to The Nordy Club status appropriate for the actual minimum spend amount maintained. Click here for more information on Nordy Club status.

To maintain your status, make sure you meet the minimum net purchase balance amount for your status by December 31 of any given year. The net purchase balance is the purchase amount after returns, discounts, taxes and any amounts redeemed in Nordstrom Notes or Nordstrom Gift Cards have been deducted. Pay close attention to these items that are deducted from the total spend amount as they will impact whether you meet your minimum spending thresholds. For example, if you have met the Ambassador minimum spend by reaching a net purchase balance of $5,200 and then you return $500 in merchandise, your net purchase balance would be $4,700. If you have not made additional qualifying purchases that bring your net purchase balance above $5,000, you will move down to Influencer at the end of the calendar year.

Upon approval of a Nordstrom credit card, you will be automatically enrolled into The Nordy Club at the Influencer Nordy Club status, where you will enjoy cardmember rewards and benefits—in addition to Nordy Club member rewards and benefits—without having to spend a dollar. Then, the more you spend, the more member and cardmember benefits and rewards you will unlock as you advance through our Nordy Club statuses.

No. A Nordstrom cardmember is a special category of The Nordy Club member.

Simply apply and be approved for a Nordstrom credit card. Click here for more details on how to apply for Nordstrom credit card.

Nordstrom Retail Credit Card: A Nordstrom retail credit card can be used to make purchases only in stores or online at Nordstrom, Nordstrom Rack and Nordstrom Local in the U.S. or online at Trunkclub.com. If you are a U.S. resident, once approved, Influencers will earn 2 points on every $1 net spend on qualifying items and Ambassadors and Icons will earn 3 points on every $1 net spend on qualifying items at these locations when using your Nordstrom card. NOTE: A Nordstrom retail credit card is not accepted in stores in Canada or online at Nordstrom.ca.

Nordstrom U.S. Visa Credit Card: A Nordstrom U.S. Visa credit card can be used to make purchases anywhere Visa is accepted in the world. Once approved, Influencers will earn 2 points on every $1 net spend on qualifying items and Ambassadors and Icons will earn 3 points on every $1 net spend on qualifying items in stores or online at Nordstrom, Nordstrom Rack and Nordstrom Local in the U.S. or online at Trunkclub.com when using your Nordstrom card. Nordstrom Visa cardmembers will also earn 1 point on every $1 net spend on purchases anywhere else Visa is accepted when using your Nordstrom Visa card. IMPORTANT NOTE:  Only U.S. residents with a U.S. Social Security Number can apply for the Nordstrom U.S. Visa credit card. The Nordstrom Canada Visa credit card for Canadian residents is a different program with different benefits. Please click here to learn more about the Nordstrom Canada Visa card.

For more information on how points are calculated, click here.

Only Nordstrom Visa credit cards are accepted at stores in Canada and online at Nordstrom.ca. You cannot use Nordstrom retail credit cards or Nordstrom debit cards in stores in Canada or online at Nordstrom.ca.

Yes! When you're approved, you will get a temporary card, which is only valid for a limited time, but can be used to make a qualifying purchase.

In Stores: To make a purchase at a Nordstrom or Nordstrom Rack store, present a valid driver's license (or state ID or military ID) to the salesperson and they will look up the account. You can also text "Hi Nordstrom" to 85224 to obtain your card information. For more information regarding this service, click here.

Online at Nordstrom: To make a purchase online at Nordstrom, simply enter your temporary card number at Checkout or link your Nordy Club account to your Nordstrom.com account. IMPORTANT NOTE: You will not be able to use your new Nordstrom card online at Nordstromrack.com or Trunkclub.com until the card arrives in the mail.

Yes, when your authorized users make a qualifying purchase with your Nordstrom card account, you will earn points under your Nordy Club account.

No. There is only one Nordy Club account associated with your Nordstrom credit card account. When your authorized users make qualifying purchases with your card, the points will be allocated to your Nordy Club account. NOTE: Salespeople are not able to assist an authorized card user with the account lookup functionality offered at POS registers.

Yes. Authorized users can attend a VIP experience, use a Personal Double Points Day, attend an event and redeem Nordstrom Notes attached to your Nordy Club account.

If you fail to pay two (2) or more consecutive monthly payments due on your Nordstrom credit card account, your cardmember Nordy Club benefits are discontinued. You will continue to be a Nordy Club member and will receive all the rewards and benefits available to members. You will maintain your Nordy Club status as long as you have met the minimum spend threshold. Your points and Nordstrom Notes will not be affected.

For example, if you held Ambassador status as a Nordstrom cardmember, your cardmember benefits, such as the additional base points earn for every $1 net spend on qualifying items, the $300 status alterations reimbursement benefit in Nordstrom Notes and Cardmember Early Access to Anniversary Sale, will be discontinued. You will keep all other rewards and benefits associated with non-cardmember Ambassador status as long as you have maintained a minimum net purchase balance of $5,000.

If you close your Nordstrom card account, your cardmember Nordy Club benefits are discontinued. You will continue to be a Nordy Club member and will receive all the rewards and benefits available to members. You will maintain your Nordy Club status as long as you have met the minimum spend threshold. Your points and Nordstrom Notes will not be affected.

For example, if you held Ambassador status as a Nordstrom cardmember, you forfeit benefits such as the additional base points earn for every $1 net spend on qualifying items, the $300 status alterations reimbursement benefit in Nordstrom Notes and Cardmember Early Access to Anniversary Sale. You will keep all other rewards and benefits associated with non-cardmember Ambassador status as long as you have maintained a minimum net purchase balance of $5,000.

Give us a call at 1.800.964.1800. We're always happy to help. NOTE: You cannot close a Nordstrom card account online.

Yes. You will continue to be a Nordy Club member and will receive all the rewards and benefits available to members. You will maintain your Nordy Club status as long as you have met the minimum spend threshold. Your points and Nordstrom Notes will not be affected.

For example, if you held Ambassador status as a Nordstrom cardmember, you forfeit benefits such as your additional base points earn for every $1 net spend on qualifying items, the $300 status alterations reimbursement benefit in Nordstrom Notes and Cardmember Early Access to Anniversary Sale. You will keep all other rewards and benefits associated with non-cardmember Ambassador status as long as you have maintained a minimum net purchase balance of $5,000.

All members receive Free Basic Alterations on items purchased at full price at Nordstrom stores and Nordstrom Locals in the U.S. and online at Nordstrom.com and Trunkclub.com, as long as the items are shipped within the U.S. Simply take your qualifying items to a U.S. Nordstrom or U.S. Nordstrom Rack that offers alterations services. Show proof of purchase, give the salesperson your Nordy Club member number and you will not be charged for basic alterations. Just see any salesperson for a complete list of basic alterations.

As a Nordstrom cardmember, you are eligible to receive a status alteration reimbursement benefit. NOTE: Your alteration reimbursement will come in the form of Nordstrom Notes only. You will not receive cash, a credit on your purchase or a credit on your Nordstrom card. As you unlock Nordy Club status, you will receive increasing amounts in our alterations benefit for items purchased at full price in U.S. Nordstrom stores and Nordstrom Locals and online at Nordstrom.com or Trunkclub.com. For example, Influencer status will receive an alterations reimbursement benefit in the amount of $200. Click here to learn more about our Nordy Club statuses.

In order to take advantage of your status alterations reimbursement benefit, simply take your qualifying items to a U.S. Nordstrom or U.S. Nordstrom Rack that offers alterations services. Show proof of purchase, give the salesperson your Nordy Club member number, select the alterations of your choice and pay with your Nordstrom card. You will be charged for the full amount of the alterations service on your Nordstrom card. You will receive a reimbursement Nordstrom Note for the lesser of the amount of the eligible alterations service or the remaining maximum amount of the alterations benefit tied to your respective Nordy Club status in The Nordy Club. For example, if you have $10 remaining in your alterations benefit, but purchase $20 of alterations services, you will receive a Nordstrom Note for $10. If you have $10 remaining in your alterations benefit and purchase $5 of alterations services, you will receive a Nordstrom Note for $5 and have $5 of alterations benefit left to use later.

You will retain the remaining value of the benefit associated with the previously held status, but also note that the alterations benefit is not cumulative as you progress through The Nordy Club status. For example, if you are at a status where the maximum alterations benefit is $200 and you have used $90, when you progress to a status that provides for a maximum benefit of $300, you will have $210 in alterations benefit reimbursement left to use.

In order to get unlimited free alterations, you need to unlock Icon status. Click here to learn more about Icon status.

Upon reaching Icon status, you are eligible for unlimited free alterations on items purchased at full price with your Nordstrom credit card in Nordstrom stores and Nordstrom Locals in the U.S. or online at Nordstrom.com and Trunkclub.com. Simply take your qualifying items to a U.S. Nordstrom or U.S. Nordstrom Rack that offers alterations services. Show proof of purchase, give the salesperson your Nordy Club member number and select the alterations of your choice. Generally, you will not be charged for alterations. If you are charged for the service, you will receive a refund in the form of a credit to your Nordstrom credit card account equal to the alteration amount charged.

Yes. We offer Free Basic Alterations to Nordy Club members in Canada.

Every year, generally around July or August, we have our most popular sale of the year—our Nordstrom Anniversary Sale. This event has become legendary among Nordstrom customers who enjoy outstanding savings on new arrivals from their favorite brands. This benefit offers the opportunity to shop this sale before everyone else. NOTE: In order to get Cardmember Early Access to Anniversary Sale, you need to be a Nordstrom cardmember. Click here to learn more about the Nordstrom credit card.

Generally, we will send email notifications about Cardmember Early Access to Anniversary Sale. If you have opted out of marketing emails, you may not get these notices.

All Nordy Club members get access to Lifestyle Workshops where you can learn about the latest trends in style, entertaining and more. These workshops are promotional opportunities that are not predetermined and that are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing emails, you may not get these notices.

All Nordy Club members get access to First to Shop Select Brands. From time to time, we offer promotions that give Nordy Club members the opportunity to be the first to shop certain select items and brands. We give you exclusive access to shop new brand and product launches before everyone else. For example, in the past we have offered exclusive First to Shop benefits to members for new products offered by UGG®, Birkenstock, Hermès and Chanel. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. These opportunities are available only while supply lasts.

All Nordy Club members get access to First to Shop Clear the Rack. We give you the opportunity to be the first to shop Nordstrom Rack's Clear the Rack sale, where you get an additional 25% off red-tag clearance before anyone else.

In order to get Personal Double Point Days, you need to unlock Influencer status. Upon reaching Influencer status, you get three (3) Personal Double Points Days. When you use your Personal Double Points Day, you will earn double your base point amount. As you unlock higher Nordy Club statuses, you will receive more and more Personal Double Points Days. For more details on Nordy Club status benefits, click here.

You can choose any day on which to use your Personal Double Points Day, with just a few restrictions. NOTE: You cannot combine your Personal Double Points Day with another bonus points promotion, so be careful when you schedule. If you schedule your Personal Double Points Day on the same day as a bonus points promotion in which you would get 5 points per dollar, you will not get 10 points per dollar that day. You will only be entitled to the 5 points per dollar from the promotion, your Personal Double Points Day will not be of benefit to you and you will have used it for no reason.

You will retain the remaining value of the benefit associated with the previously held status, but also note that this benefit is not cumulative as you progress through The Nordy Club statuses. For example, if you are at a status where the maximum Personal Double Points Days is 2 days and you have used 1 day, when you progress to a status that provides for a maximum benefit of 3 days, you will have 2 days left to use.

In order to get Nordstrom to You, you need to unlock Ambassador status. Click here to learn more about Ambassador status.

Upon reaching Ambassador status, you are eligible to receive one free annual closet audit, plus one free in-home styling session per calendar year. Take advantage of the opportunity to have one of our Nordstrom Stylists come to your home to edit your closet and offer expert styling advice. If you would like to take advantage of your alterations reimbursement benefit at the same time, our alterations expert will come along to ensure you get the best possible fit (whether it's a Nordstrom item or one you already own). NOTE: In-home and in-person visits may be subject to any health and/or safety restrictions imposed by any federal, state or local jurisdiction.

To get access to Style Events, you need to unlock Influencer status. Click here to learn more about Influencer status.

Upon reaching Influencer status, you are eligible for access to Style Events. Get priority booking to Nordstrom fashion events. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get Invite-Only Events, you need to unlock Ambassador status. Click here to learn more about Ambassador status.

Upon reaching Ambassador status, you are eligible for Invite-Only Events, such as our Holiday Party. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your seat. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get free in-store Same-Day Delivery, you need to unlock Icon status. Click here to learn more about Icon status.

Upon reaching Icon status, you are eligible for free Same-Day Delivery for items you purchase in the Nordstrom NYC store only. Other limitations may apply. For more information, ask your NYC salesperson.

In order to get Icon Customer Care, you need to unlock Icon status. Click here to learn more about Icon status.

Upon reaching Icon status, you are eligible for our premium customer-care service. Enjoy 24-hour access to dedicated customer care, exclusively for our Icon cardmembers. You can find the Icon Customer Care phone number on the back of your Icon Nordstrom card.

In order to get Nordstrom After-Hours, you need to unlock Icon status. Click here to learn more about Icon status.

Upon reaching Icon status, you are eligible for Nordstrom After-Hours. With a pre-scheduled appointment, you can shop your favorite Nordstrom store off-hours. Just contact your Stylist to check availability. This benefit may be limited due in whole or in part to any acts of nature or other circumstances beyond our control.

In order to get access to Icon-Only Events, you need to unlock Icon status. Click here to learn more about Icon status.

Upon reaching Icon status, you are eligible for Icon-Only Events, such as our Icon Party. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited. So, act fast to reserve your spot. Generally, you will be notified of any invitations for events via email. If you have opted out of marketing email messages, you may not receive notification.

In order to get a Dining or Spa Experience, you need to unlock Icon status. Click here to learn more about Icon status. Enjoy a complimentary dining experience (which includes one appetizer, one main course, one dessert and a non-alcoholic beverage) in our store for you and up to three guests or a complimentary Spa Nordstrom experience for you and a guest. Call Icon Customer Care at 1.888.499.0649 to schedule your Dining or Spa Experience. You must redeem this experience no later than December 31 within the calendar year of obtaining Icon status.

Give us a call at 1.888.246.8720. We're always happy to help.

If you cancel your membership, you will forfeit all remaining benefits and rewards including any points, Nordstrom Notes, access to events and promotions and unused services.

No, points and Nordstrom Notes do not have a cash value and cannot be cashed out. If you cancel your membership, you forfeit any remaining points or Nordstrom Notes.