Our Goal
- Extend the life of 3 million products through repair, resale, recycling and donation
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- Extending Product Life
Extending Product Life
We want our customers to feel good and look their best, which means providing clothing that they can wear for years to come. We look for ways to be more circular across our range and have set a goal to extend the life of 3 million products through repair, resale, recycling and donation by 2030.
Maximizing Product Lifespan
As we pursue our goal to increase the lifespan of our products, we’ve developed processes to ensure as much returned and excess inventory as possible is directed toward recycling, reuse and resale.
Much of this work takes place behind the scenes and is led by our Supply Chain teams. We employ a variety of mechanisms to route inventory appropriately, including directing eligible products to Nordstrom Rack and processing returned items through the Nordstrom Quality Center (NQC) at our fulfillment center. Through the NQC, we refurbish and redirect as many sellable returned goods as possible to Last Chance stores. To close the loop on products, we seek out other opportunities to resell high-quality used items.
Repairing and Refreshing Products
The most effective way for consumers to prevent products from becoming waste is to keep using them. Our team of professional tailors—the largest in the U.S.—helps customers extend the life of their clothing through expert alterations and repairs. We also offer services to refresh and maintain shoes and jewelry, helping customers get the most out of every item.