Aconcagua 3 Water Repellent Hood Jacket

I recently purchased four North Face jackets, 1 men's, 2 women's, and 1 child and I am thoroughly disappointed with my experience. Unfortunately, all three adult jackets ran about a size too small. To make matters worse, one jacket's zipper failed after a few months of use- lifetime warranty? Honestly, the zipper feels cheap and way too small for a coat-it's unacceptable for a brand of this supposed caliber. What truly exacerbated this situation was my interaction with North Face's customer service. Their response was not only dismissive but also condescending and combative. When I explained that my child would be coatless during the coldest winter months, they showed no empathy. Instead of offering a practical solution, they insisted that I send the defective jacket back as part of their warranty process. This would leave me without a jacket for 6-8 weeks while they "decided" whether to reimburse or fix it. For a brand that prides itself on quality and performance at a premium price point, this is completely unacceptable. The poor quality of their jackets and the abysmal customer service have left me furious. I expected much higher quality and customer care. Unfortunately, both the product and the service have fallen far short of my expectations.