Bergen Waterproof Mid Boot (Men)

I ordered the Bergen boots on 28 December 2026 with a promised delivery date of 5 January. The order was never picked up by the carrier. After multiple follow-ups, I was informed on 6 January that the package was "lost in shipping" and that a refund had already been processed without my consent or prior communication. No attempt was made to reship the item, and I was not given any choice in how the issue was handled. To make matters worse, customer care has now asked me to place a new order at the current price, even though the boots were originally purchased at a discounted rate that is no longer available. This effectively asks the customer to pay more for the same product due to an internal fulfillment failure. In addition, my money has been blocked for nearly two weeks, leaving me without the product during winter and without access to my funds-through no fault of my own. Customer support showed little urgency or accountability and offered no meaningful compensation or solution. This experience reflects poor order management, weak communication, and a complete lack of customer-first thinking. I expected far better from a brand like The North Face.