Downtown Chelsea Boot (Women)

Loved these boots, but the inside of the right boot at the ankle fell apart soon after purchasing. I had only worn them a handful of times. The stitching came undone where the leather is sewn to the fabric part and created a hole. Nordstrom won't take a return because they are used and it has been a little over 30 days since purchase. Very unhappy with the boots and Nordstrom. Too much money to have them fall apart so quickly!

Comfortable and extremely chic, but the quality is terrible. I sent one pair back because there was a defect with the leather (leather peeling at the top line of both boots where it folds an meets the lining), and the pair I was sent as a replacement had the same issue, plus a scratch near the toe on one boot. I was offered a partial refund because of the defect and accepted, however, now the elastic along the side is already losing its elasticity, and I am considering sending them back again. I want to try another pair, but I am hesitant based on the two pairs I have already seen. Very disappointing, they do not seem to be worth what Steve Madden is charging for them.

The boot was a bit underwhelming for me. The leather is on the thin side and its not the quality I was expecting honestly from this brand. There is also some discrepancy with the boot color as I believed it would be more on the red/burgundy side as shown in the pics. The color is lighter. I’m deciding on whether to keep or return. To be honest I am disappointed. I used to ONLY buy SM boots. Now I’m not so certain anymore.