Sterling silver-plated bead necklace

I was surprised to find this brand available on Nordy’s site. After ruminating for few days, I decided to purchase the necklace I’d been eyeing. I quickly learned that it would be obtained via Marketplace (new to me). No problem, it’s Nordy’s, all will be well. I have the item delivered for in store p/u. Upon retrieval it’s in a small plastic bag stapled closed. There is no warranty documentation, no cleaning cloth, soft storage bag or box for maintenance and protection. I need answers, as I find this unusual. Additionally, I noted that Global Bridge has its own return policy that is separate and apart from Nordstrom’s. So upon inquiring into customer service and requesting warranty documentation and proper packaging, I was informed I’d hear from the vendor within 3 days. That window has come and gone with no explanation from Nordstrom. I am only told they have not yet reached a solution and are monitoring the situation with the vendor. Hmm… I recommend being very aware when purchasing from the Marketplace.