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Shipping, Pick Up in Store & More
Attention, Nordstrom Customers
Due to severe weather and increased order volume, we are experiencing delays in shipping and your order may take longer than usual to ship.
Free Shipping & Free Returns
FREE SHIPPING & FREE RETURNS
We'll ship almost anything on our site to anywhere in the United States—even Alaska, Hawaii and Puerto Rico—for free.
WE OFFER FREE STANDARD SHIPPING, ALL THE TIME.
Most in-stock items will arrive on your doorstep 3-6 business days after we receive your order.
General Merchandise Guideline
Ordering deadlines vary for Standard Shipping and expedited shipping options. Please see our charts for specific cutoff dates and times.
For more info, call 1.888.282.6060.
Need It Faster?
Try our expedited shipping.
Need It Now?
We've got lots of other options. Try Buy Online & Pick Up in Store, shop eGift Cards, send an eGift or get Same-Day Delivery (in selected cities).
Shipping out of the country? Shipping to Canada?
Enjoy CAD 9.95 Standard Shipping or CAD 25 Express Shipping on orders to Canada over CAD 100.
International Orders
Don't Love It?
Return it for free. It's that easy.
Returns & Exchanges
For more information, call 1.888.282.6060.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Nordstrom Rack
Free Standard Shipping is not valid in Nordstrom Rack stores.
International Orders
Free Standard Shipping is not valid on international orders. For delivery to international addresses, please confirm or change your country by clicking the country flag or name at the bottom of any page. Certain restricted items cannot be shipped to international addresses. International customers will be notified to remove these items during Checkout.
Special Locations
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
Gift Cards
Gift Cards ship separately, free of charge, via Standard Shipping and usually arrive within 4-7 business days. Two Business Day delivery is available for a $9 shipping fee. To expedite a Gift Card to Alaska or Hawaii, please call 1.877.771.4438 to place your order; allow 1 extra business day for shipping. Our eGift Cards are emailed within 4 hours of credit approval. International customers cannot purchase or redeem Gift Cards online at this time.
Beauty
We reserve the right to limit quantities ordered. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped to certain zip codes in Alaska, PO boxes, military addresses (diplomatic pouch mail, APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands) or international addresses. Please call 1.800.7beauty for further shipping info.
Fine Jewelry
Fine jewelry and watch orders over $1,500 are shipped insured via expedited shipping at no additional charge. A signature is required upon delivery. These orders cannot be shipped to international addresses.
Designer Collections
Collection items follow the shipping options and charges outlined in expedited shipping. Please consult a Designer Specialist at 1.877.543.7463 for specific questions related to shipping, exchanges and returns.
Customized/Engraved Items
These items may be shipped only via Standard Shipping and usually arrive within 3-4 weeks. For shipping timeframes on customized items shipped internationally, please contact customer service.
Special Orders
Certain in-stock items may require 5-8 business days for delivery. These special orders cannot be shipped to PO boxes or military addresses (APO, FPO, Guam, Puerto Rico and U.S. Virgin Islands).
Green Shipping
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
Questions? Call 1.888.282.6060 or chat with us online.
Contactless Curbside Pickup
Three easy steps to help keep you safe!
1. Find Items Near You
Look for the Pick Up options while shopping to see what's available near you.
2. We'll Let You Know When Your Order Is Ready
When you get to the store, follow the instructions in your Ready for Pickup email to let us know you're here.
3. Pop Open Your Trunk
We'll bring your order out to your trunk while you stay in the car.
1. Find Items Available Near You
While shopping a category, choose "Pick Up" and enter your zip code to see items available near you. Or on an individual item's product page, enter your zip code below the "Add to Bag" button to see if it's available for pickup at a store near you.
2. We'll Let You Know When Your Order Is Ready
After your order is placed and ready for pickup, you'll get an email with Curbside Pickup instructions for your store.
When you arrive at the store, you can let us know you're here by tapping "I'm at the store" in your Ready for Pickup email, calling the store's phone number posted in the pickup area or tapping "I'm here" in the iOS app.
3. Pick Up & Go
We'll bring your order outside and place it in your car's trunk, so you can be on your way.
FAQ
How will I know when my order is ready for pickup?
We'll send you an email as soon as your order is ready.
Can I request Curbside Pickup at multiple stores?
Sure! Just request Curbside Pickup for one store at a time. After you pick up your order at the first store, you'll be able to request Curbside Pickup for your order at the second store.
Where is the Curbside Pickup area at my store?
Each store has designated parking for Curbside Pickup. When your order is ready, the specific pickup area will be listed in your order details.
How long will I have to pick up my order?
You can use the app to request Curbside Pickup from the time we notify you that your order is ready to pick up until the end of store hours. If you're unable to stop by that day, you can request Curbside Pickup another day. We'll hold your order for 7 days, so stop by soon!
Expedited Shipping
Our two-day and next-day shipping options will get it to you on the double.
Expedited Shipping Prices
Expedited Shipping Ordering Deadlines & Arrivals
Buy Online & Pick Up in Store
Need it today or tomorrow? Just enter your ZIP code, select your store, choose Buy & Pick Up and check out online.
1) Set Your Store
When you're viewing a category or search results, look for "Pick Up in Store" at the top of the page. Tap "Set location" and enter your ZIP code. Select the store where you'd like to pick up your purchases and start shopping. You can use the toggle at the top of the page to turn this feature on and off.
2) Buy Online
When you find something you like, select the size and color of your choice, then enter your ZIP code to make sure that combination is available at your store. You'll also be able to see if it's available to pick up "Today" or "Tomorrow." Tap "Buy & Pick Up" to go to Checkout and place your order.
3) Pick Up in Store
You'll receive an email when your order is ready for pickup. It'll contain your order details as well as instructions on where to go inside the store to collect your order. Stop into the store to pick up your order. We may ask to see your personal identification. We'll hold your order for 7 days, so stop by soon!
Want something gift boxed?
No problem. Just request gift services when you come into the store to pick up your order.
Ship to Store
No one home to receive your package? No problem. Have your order shipped to any Nordstrom location and pick it up at your convenience.
1) Purchase Online
Go to Checkout and tap "Ship to a Nordstrom Store" in the shipping address section.
2) Pick Up in Store
You'll receive an email when your order has been delivered to the store. Go to Order Pickup to collect your order. We may ask to see your personal identification. We'll hold your order for 7 days. After that, the order will be returned and you will be refunded. You can check your store's hours here.
Want something gift boxed?
No problem. Just request gift services when you come into the store to pick up your order.
Same-Day Delivery in NYC
Get in-stock items delivered to you the same day for $20 in New York City.
1. Select "Same day" under shipping method in Checkout.*
2. Orders placed by 4pm will be delivered by 8pm local time the same day; orders placed after 4pm will be delivered the following day—even on Saturdays and Sundays.
*Please check the Same-Day Delivery ZIP codes to see if yours is included.
NEW YORK
New York City
10001, 10002, 10003, 10004, 10005, 10006, 10007, 10009, 10010, 10011, 10012, 10013, 10014, 10016, 10017, 10018, 10019, 10020, 10021, 10022, 10023, 10024, 10025, 10026, 10027, 10028, 10029, 10030, 10031, 10032, 10033, 10034, 10035, 10036, 10037, 10038, 10039, 10040, 10044, 10065, 10075, 10128, 10280
Questions? Call 1.888.282.6060 or chat with us online.
International Shipping