Spire Woven Mary Jane Flat

I am so disappointed in the absolute lack of customer service from Nordstrom. After the order got delayed repeatedly, we were advised by a wonderful LiveChat rep to request to cancel the order and receive a refund. However, after a few more days and more delays, we were told our refund was denied with no explanation. Two days later we received a notification the package was “successfully delivered” at 11:30pm. After checking outside, and camera footage there was NEVER a package delivered. So over $300 later I would love an explanation on where exactly my package is and/or my refund for the product I indeed never received since it is also impossible to get in touch with anyone from the financial dispute department. I am incredibly frustrated and in disbelief at the lack of customer service from such a huge company.