Jenna Tubular Strap Flip Flop

This is the second time I've had an issue with a Nordstrom order, and once again, the response I received from customer service was disappointing. I ordered a pair of women's size 8 sandals, but instead received a pair of men's size 10 sneakers. I called customer service, and the only options I was given were to mail the incorrect item back and wait 7–10 days for a refund or go out of my way to return it to a store. What I don't understand is how an order goes from women's size 8 sandals to men's size 10 sneakers, and yet there's no acknowledgment of the inconvenience or any gesture to make things right for the customer. As I mentioned during the call, this isn't my first issue with Nordstrom. A previous order arrived with a purse that appeared to have noticeable marks on it. After experiencing multiple problems, I expected a better level of customer service and a resolution that reflected the inconvenience caused.

Went out for a few hours, and they were still comfortable