Oct 26, 2025
Carleton jacket... Frustrated
This Carleton jacket is excellent I really wanted to like it. But as a previous reviewer stated, it leaks feathers terribly, absolutely unbearable as it is, without continuous maintenance. I went back to Nordstroms and was lucky, the ralph lauren rep "Drew", I demo'd the dysfunctional feathers problem, Drew brought out a new Carleton jacket, it had leakage just like mine. Mr Drew requested me to formally email him with an explanation, the email/contact# he gave me is/was dead end- No Resolution, ghosted! I see I'm just one of the reviewers not happy with RL over a $3,000 jacket. Unbelievable! I cannot pass this jacket on to family, or (cost) to goodwill. So, I'm frustrated as it sits in back of my closet. "" DO NOT PURCHASE""...
Thanks for your attention,
Darnell Smith, Seattle
NOTE: originally purchased through my Son while he was in Miami, ~1yr ago... I've worn it 3 times, discusted in Seattle.
Darnell