Nov 8, 2025
Frustrated After Receiving Two Defective Dresses
I purchased this dress online and was initially impressed, it’s absolutely gorgeous. However, when I looked closer before removing the tag, I noticed a loose thread on the side. Given the delicate, string-like material, pulling that thread would ruin the entire dress. For a $600 purchase, I couldn’t risk keeping a defective item, so I initiated a return.
Wanting to give the brand another chance, I immediately ordered a replacement before it went out of stock. When the second dress arrived, I was again hopeful, until I opened the package. This time, the color was wrong. Instead of the rich black shown online, the dress had visible green undertones throughout, noticeable especially under bright light.
I even brought it to a local dry cleaner for advice, but they confirmed it couldn’t be fixed or dry cleaned — the tag clearly states Professional Spot Clean Only. That made the dress completely unwearable. I ended up returning both dresses.
It’s incredibly disappointing to receive two flawed items in a row, especially at this price point. A customer should never have to experience this level of inconsistency and lack of quality control for a luxury purchase. The design is beautiful, but the execution and inspection process clearly need improvement. I hope future customers receive the quality this brand’s reputation promises.
Fit: True to size
Small
True to size
Large
- Size purchased:
- 8
- Usual size:
- 8
- Color:
- Black
Verified purchase
DLine
- Body shape:
- Shoulders narrower than hips
- Height:
- 5'7"
- Weight:
- 137 lb.
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