Feb 26, 2024
Disappointed with Nordstrom
I ordered this bracelet and Nordstrom cancelled my order twice because the item was out of stock even though it showed available on the website. The 3rd time I ordered the bracelet the item finally was processed and shipped. I had personalized the bracelet to say JLS. When the bracelet arrived and I opened the box the bracelet said Holly. I can't believe that personalized items are not checked more carefully when they are mailed out. Now the bracelet is out of stock and when I called customer service I spoke with an agent that had no clue and was not helpful in finding a solution to the problem. Needless to say I am very disappointed in Nordstrom. The only positive is that I found the website for the actual company for the bracelet and ordered it directly from them with a discount code they offered.
JenS13
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