Arizona Soft Slide Sandal (Men)

Purchased my first pair of Birkenstock from Nordstrom and I regret it. I ordered these online and finally upon delivery I was deeply disappointed when I saw the pair of sandals seemed used and were damaged. There was actually a sticker that clarified it was on display. Instead of finding brand new sandals that I purchased at full price, I got used with noticeable and deep scratches on the sandals. I’m surprised Nordstrom employees that package this for delivery didn’t catch this and let customers do the work of filing a complaint. In the app you can’t even select an option to exchange it. You have to call customer service, and the rep was not sympathetic at all to my issue. Nordstrom quality and service has really gone down. I don’t blame the manufacturer because I heard great things, I do not appreciate Nordstrom making this shopping experience quite stressful and now I need to go through the hassle of returning and reordering the product, hoping it doesn’t come damaged again. Probably will just go through Birkenstock directly instead of through Nordstrom