Patera 750-Fill-Power Down GORE-TEX Waterproof Parka

Hi there, thank you for sharing your feedback on the Patera Parka. We’re sorry to hear about the zipper issue you’ve encountered. We understand how frustrating that can be, and we appreciate you bringing this up. While we’re glad to hear the jacket is providing warmth, your feedback around both the zipper and overall insulation is important to us and will be shared with our design team. We also encourage you to reach out to our After Sales team by filling out a Product Service Request so they can take a closer look at this and assist you with any next steps: https://arcteryx.com/ca/en/help/product-service.

Hi there, thank you so much for sharing your review of your Patera Parka. We’re glad to hear it’s kept you warm and dry during winter walks with your dog, but we’re sorry to hear that you're encountering a zipper issue, especially the zipper separating from the middle, and the difficulty in opening the jacket. We understand how important it is to have a functional main zipper, and this is not the experience we want for you. If the main zipper continues to split open or won’t operate smoothly, we encourage you to submit a Product Service Request. Our team would be happy to assess what’s happening and assist you further. You can start the process here: https://arcteryx.com/ca/en/help/product-service/service-request. Your feedback is incredibly valuable, and we’ve shared it with our design team to help improve future products. Thank you again for taking the time to leave a review.

Hi there, thank you for taking the time to share your feedback on the Patera Parka. We're happy to hear you loved the insulation and GORE‑TEX protection that this parka features, but we’re sorry that the fit and lack of a waist cinch didn’t work for you. We understand how staying warm and sealed in is key, especially in a winter parka. Your comments about the shaping and the addition of a waist cinch have been passed along to our team for consideration in future iterations. Feedback like yours is incredibly valuable and helps us improve our products, so thank you again for sharing your experience.

Hello Lyon, thank you for sharing your experience with the Patera Parka, and we’re sorry to hear the insulation didn’t meet your expectations for full‑length warmth. The Patera uses our Down Composite Mapping™ construction, which places down where maximum heat retention is needed and uses synthetic insulation in areas more exposed to moisture, such as the lower hem. This design helps maintain warmth while preventing the down from becoming compromised in wet conditions, but we understand how it can feel unexpected if you were anticipating down throughout the entire length of the parka. We truly appreciate your feedback, as it helps us continue refining both performance and comfort across our designs.

Hello Polly, thank you for taking the time to share such a thoughtful and honest review. We’re sorry to hear that the Patera Parka hasn’t met your expectations so far. It’s completely understandable to feel disappointed when a coat doesn’t deliver the warmth, fit, or weather protection you were hoping for, especially in wet and windy conditions. To help clarify a bit, the outer fabric is designed to shed water, but when the DWR (durable water repellent) begins to wear down, moisture can start to sit on the surface instead of beading off. A simple wash followed by a heat‑activated drying cycle can often restore that beading, and reapplying DWR periodically helps maintain performance in sustained rain. The Patera is also synthetically insulated, which is chosen for its ability to stay warm even when damp, though it offers a different feel and loft compared to down. We truly appreciate your feedback on warmth, fit, and overall performance. Insights like yours will be shared with our product teams as we continue to refine our designs.