Feb 10, 2025
Need better quality control
I wanted this bag for a while and decided to finally purchase. I was sent a fake bag, it was hilarious because I work in luxury bags myself. I returned it asap and was sent a new one which was perfect and authentic. Nordstrom needs to have better quality control with their returns as someone definitely bought a real one and returned a fake one, then I was sent the fake one. They need to have authentication as part of their return process to avoid this happening again. The only other complaint was both times the bags were just thrown in a brown box, no tissue no beautiful luxury wrapping and as I said I work luxury so it was disappointing to see that for an expensive luxury item.
Verified purchase
LydiaElise
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