Adjustable Flat Cable Chain

[This review was collected as part of a promotion.] My wife bought this chain as part of a set for herself as her first Mother’s Day present 2 years ago. Since then, we’ve had to replace this same chain 3 times. Hoping the company would have helped with the 3rd, we messaged them via instagram and was just told “each chain fell out of the 6 month warranty window, sorry”. That was it. My wife was in tears that she had accidentally broke it changing shirts a week before Mother’s Day so I sucked it up after that response and bought 1 more and paid the rush fee to have it arrive before Mother’s Day. When we messaged them, we urged the issue and even mentioned not being able to get one normally before mother day. They did not even offer to cover the shipping. My suggestion is if you plan o nearing this necklace often, spend extra and get a better quality one. Love the idea, just wish it wasn’t so easy to break and then get no help from the company when you’ve already invested in this same necklace 3 times and have purchased other items/sets from them as well

[This review was collected as part of a promotion.] This was a replacement chain they sent after my one for my initial necklace broke. The process to submit a claim could not have been easier and I received it in a few days. The quality of their jewelry is unmatched and I love supporting a company that stands behind their products when something does happen to go wrong.