14K Gold Love Letter Initial Necklace

Purchased this as a birthday gift for my daughter with the estimated arrival date in mind to get here in time for the date but being that this is sent directly from a third party seller, the package was delayed without notification which was disappointing. To make matters worse, she had hardly worn the necklace and it broke. I was expecting it to be a bit more sturdy given the price. I reached out to customer care and was basically told nothing can be done to repair it because I was outside of their warranty window. Wish some of this info was disclosed on the listing.