Oct 5, 2026
Worst experience ever
My fiance bought me an engagement ring from Bliss online through Nordstrom. The ring was a little bit too big so I needed to exchange it for a smaller size. I was told to take it to Nordstrom but they told me they could not do an even exchange that they would need to to give me a gift card so I could reorder the ring. Instead of giving me the gift card, the clerk messed up & refunded the credit card used to purchase the ring. As we all know it takes 7 to 10 business days for refunds to post to credit cards so I did not have money to reorder the ring!! The clerk offered me no apology & was downright rude. I was told they could not reverse the refund so I could purchase the correct sized ring & that there is nothing that they could do for me. At this point, my engagement ring is gone, I have no money to reorder another one & I'm in tears. This was supposed to be the happiest moment of my life & it turned out to be a nightmare. I had to borrow money from my son to reorder the ring which was now more expensive than the original ring my fiance bought & again Nordstrom said there was nothing that they could do to help & told me to reach out to Bliss to see if they could give me a credit for the difference. I called Bliss customer service 4 times with absolutely no response back from them.
I expected better from such a prestige company as Nordstrom but was highly disappointed. Where's customer service ever!!
Gtracy
Fit: True to size
Small
True to size
Large
- Size purchased:
- 8
- Color:
- 14k White Gold
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