Nordy Club FAQ

Frequently Asked Questions

GENERAL INFORMATION

To join as a member, all you need is your first name, last name, mobile number and email address. To join as a cardmember, you'll be asked for additional personal information to complete an application for a Nordstrom credit card. Becoming a cardmember is subject to credit approval.

When joining as either a member or cardmember, we'll send a text message to verify the mobile number you provide. If you need help with joining, please ask your salesperson or give us a call at 1.888.282.6060.

We'll use your email to keep you notified of your benefits and any special promotional offers and events available to you. To opt out of marketing emails, you can update your preferences any time when signed in to your online shopping account. You can also unsubscribe by clicking on the link in the footer of any of our marketing emails. Note that even if you opt out of marketing emails, you'll still receive transactional and servicing emails from us related to your Nordy Club account. Please see the Nordstrom Privacy Policy and the Nordstrom Credit Card Privacy Policy for more details.

To earn points at Nordstrom and Nordstrom Local, we encourage you to always self-identify as a member of The Nordy Club. Self-identifying will also allow you to apply Notes and/or access other benefits when shopping with us.

In store: Use your Nordstrom card for purchases, or tell your salesperson you're a Nordy Club member and provide the mobile number associated with your Nordy Club account.

Online: Use your Nordstrom card for purchases, or make sure you're signed in when checking out and that your Nordy Club and online shopping accounts are all associated with the same mobile number. If you check out as a guest, you can self-identify by paying with your Nordstrom card.

Generally, your mobile number is your Nordy Club membership identifier. If you're not sure, call us at 1.888.282.6060.

You can update your communication preferences any time when signed in to your Nordstrom.com or NordstromRack.com account. You can also unsubscribe by clicking on the link in the footer of any of our marketing emails. Note that even if you opt out of marketing emails, you'll still receive transactional and servicing emails from us related to your Nordy Club account. Please see the Nordstrom Privacy Policy for more details.

Opting out of marketing emails won't affect your ability to earn or use Nordy Club benefits. You'll also continue to receive transactional and servicing emails from us related to your Nordy Club account.

However, you may miss receiving information about exclusive First to Shop and Anniversary Sale shopping dates, and special promotions such as points offers, credit offers, Spend & Get opportunities and other Nordy Club offers, which are usually sent to members via email.

If you've provided us with your mailing address, you may be able to receive some of these communications via USPS mail only.

BENEFITS

In order to qualify for your birthday reward as a Nordy Club member, valid birthday information must be saved in your accounts at least 30 days before your birthday month. You may have shared your birthday with us if you've previously applied for a Nordstrom card. However, if you're already a member and didn't provide your birthday during enrollment, you can add it to your Personal Info under your online shopping account settings. You will be notified of your reward by email, so you must be opted in to receive marketing communication from Nordstrom.

The Birthday Perk is valid for one-time use at Nordstrom Rack stores and NordstromRack.com during your birthday month. To receive the discount, you must self-identify as a Nordy Club member by providing your program membership identifier (mobile number) in store or by linking your online shopping account with your Nordy Club account and providing the unique code or barcode at checkout. A minimum purchase of $10.01 is required in order for the discount to be applied to your qualified purchase.

The Personal Double Points Days benefit lets you choose when you'd like to earn twice your base points amount on purchases at Nordstrom and Nordstrom Local. You can receive this benefit starting with Influencer status, and you receive more Personal Double Points Days as you unlock higher status. Learn more about Nordy Club status benefits.

You can schedule a Personal Double Points Day on any day (with just a few restrictions), but you can't combine it with another bonus points promotion. Your Personal Double Points Day is active through 11:59pm PT on the day of your choosing.

If it's scheduled for the same day as a bonus points promotion, you'd only earn the promotional points amount and your points on applicable purchases would not be doubled. Your Personal Double Points Day would only apply to purchases not receiving bonus points as part of a promotion.

Get free 2-business-day shipping on thousands of eligible items in select areas. Just enter your shipping ZIP code while shopping online at Nordstrom to see if an item is eligible. At times, estimated delivery dates may be modified or changed due to circumstances out of our control or due to a high volume of orders. See our charts for shipping cutoffs and learn more about the areas where this benefit applies.

Alterations Nordstrom Notes reimbursement is a benefit available to Nordstrom cardmembers and can be used for purchases from Nordstrom or Nordstrom.com when using Nordstrom alterations services (offered in select Nordstrom or Nordstrom Rack stores).

To use this benefit, pay for your eligible alterations services with your Nordstrom card. You'll be reimbursed for the cost in the form of a Note up to the benefit amount associated with your Nordy Club status. For example, if you have $20 of your benefit left and pay for $5 of alterations, you'll receive a Nordstrom Note for $5 and have $15 of your benefit left for future use. However, if you have $20 of your benefit left and pay for $30 of alterations, you'll only receive a $20 Note reimbursement.

Your alterations reimbursement will come in the form of Nordstrom Notes only, and you won't receive the reimbursement in cash or as a credit on your purchase or Nordstrom card.

Icon status cardmembers are eligible for unlimited free Nordstrom alterations services on purchases from Nordstrom or Nordstrom.com. The items being altered must have been paid for with their Nordstrom credit card, and cardmembers must also use their Nordstrom credit card at checkout for their eligible alterations services. Nordstrom alterations services are offered in select Nordstrom or Nordstrom Rack stores.

To use this benefit, use your physical Nordstrom card when checking out for your eligible alterations services. Generally, you will not be charged for alterations. If you're charged for the service, you will receive a refund in the form of a credit to your Nordstrom credit card account equal to the alteration amount charged.

This benefit offers Nordstrom cardmembers exclusive access to the Nordstrom Anniversary Sale—an event that has become legendary among customers. Cardmembers can shop before everyone else! Generally, we'll send emails to notify you of the dates. If you've opted out of marketing emails, you may not receive these notifications.

Want to shop early, but not a cardmember? Learn more about the Nordstrom credit card.

Unlock Influencer status for priority access to Nordstrom style events and Nordstrom fashion events. These promotional opportunities and events are not predetermined and are developed at the sole discretion of Nordstrom. Some events may require the purchase of a ticket and space may be limited (so be sure to act fast to reserve your seat!).

Generally, we'll send event notifications by email. If you've opted out of marketing emails, you may not receive these notifications.

Unlock Ambassador status for access to invite-only events, such as our Holiday Party. Some events may require the purchase of a ticket and space may be limited (so be sure to act fast to reserve your seat!). Events are not predetermined and are developed at the sole discretion of Nordstrom.

Generally, we'll send event notifications by email. If you've opted out of marketing emails, you may not receive these notifications.

Unlock Ambassador or Icon status and receive one free styling appointment and one free closet consultation per calendar year with Nordstrom to You, which brings Nordstrom styling and alterations services right to the comfort of your home, office or hotel (within 15 miles of selected Nordstrom and Nordstrom Local).

Book an appointment and your stylist and alterations expert will help you choose the perfect item, outfit or wardrobe, or help you decide what to keep, alter or donate.

Unlock Icon status for access to events just for Icons, such as our Icon Party. Some events may require the purchase of a ticket and space may be limited (so be sure to act fast to reserve your seat!). Events are not predetermined and are developed at the sole discretion of Nordstrom.

Generally, we'll send event notifications by email. If you've opted out of marketing emails, you may not receive these notifications.

Unlock Icon status for your choice of a complimentary Nordstrom in-store dining experience (which includes one appetizer, one main course, one dessert and a non-alcoholic beverage) for you and up to three guests, or a complimentary Spa Nordstrom experience for you and one guest.

To schedule your dining or spa experience, call Icon Customer Care at the number on the back of the card you received upon reaching Icon status. You may redeem this benefit once per calendar year while you have Icon status.

REWARDS: POINTS

When shopping at Nordstrom and Nordstrom Local as a member of The Nordy Club, you're rewarded with points that can be converted into Nordstrom Notes to spend on anything you want. All members earn 1 point per $1 of net spend on qualifying purchases. Cardmembers can receive additional points depending on their Nordy Club status and card usage.

Benefits include access to services and special events, which vary based on your Nordy Club status. Availability of events may also depend on store location, item quantity and seat availability. Other restrictions may apply for services and events. See complete list of rewards and benefits.

Once a month, we'll send you an email with your points balance, available Nordstrom Notes and the number of points needed to earn your next Note. You can also get information about your Nordy Club account and benefits by:

Viewing your rewards info on your online shopping account or the Nordstrom or Nordstrom Rack app (so long as the mobile number in your profile matches your Nordy Club account).
Viewing your rewards info on Nordstromcard.com.
Calling us at 1.888.282.6060.
Asking any salesperson when you visit our stores.

When you shop with us as a Nordy Club member, you earn points—it's that easy! See how to self-identify as a Nordy Club member when shopping online or in store at Nordstrom or Nordstrom Local to ensure you earn points on qualifying purchases.

Also, cardmembers using a Nordstrom Visa® credit card earn 1 point per $1 on purchases outside of Nordstrom and Nordstrom Local. Additionally, Nordstrom Visa credit card members can earn 2 points per $1 on eligible Gas/EV Charging, Grocery, Dining and Streaming Service purchases. Click here for more information about applying for a Nordstrom credit card.

Base points: All members earn 1 base point per $1 net spend on qualifying purchases, and cardmembers can receive additional base points depending on their Nordy Club status and card usage.

Bonus points: From time to time, we offer promotional opportunities to earn more than your designated base points, such as 5 points per $1 net spend on qualifying items. These promotions are not predetermined and are developed at the sole discretion of Nordstrom.

Depending on your Nordy Club status, you may also be eligible for benefits such as Personal Double Points Days, which is active through 11:59pm PT on the day of your choosing. Personal Double Points Days cannot be combined with other bonus point promotions.

For purchases made at Nordstrom and Nordstrom Local, points are calculated by multiplying your net spend amount with your base points amount. For purchases made outside of Nordstrom and Nordstrom Local with a Nordstrom Visa credit card, points are calculated at 1 point per $1. For the purposes of calculating points, purchase and net spend amounts are rounded to the nearest dollar.

Purchases made with a third-party payment processor, including those linked to a Nordstrom credit or debit card, are calculated at 1 point per $1. Online Nordstrom purchases shipped outside of the United States and paid for with a Nordstrom Visa credit card are calculated at 1 point per $1.

You're able to earn points on the vast majority of what you can purchase at Nordstrom and Nordstrom Local. However, some products and services are excluded, such as certain brands, alcoholic beverages and purchases made from standalone vending machines. Charitable donations, shipping, taxes and tips also generally do not qualify for points. Additional exclusions may apply during special promotions.

There are some general reasons why you may not have received points for your purchase:

You may not have self-identified as a Nordy Club member when checking out in store or online with us, which is the only way we can know to award you points for your purchase.
A promotional offer may have defined qualification requirements that excluded your purchase from being eligible for points.
You made a purchase at one of our Nordstrom Rack locations, which, as of June 3, 2025, no longer awards points on purchases.

Yes! If you use your Nordstrom card via Google Pay or Apple Pay, you'll earn your standard Nordy Club base points on qualifying Nordstrom and Nordstrom Local purchases.

However, if you use any other contactless payment methods, you'll receive 1 point per $1 on your Nordstrom and Nordstrom Local purchases. In addition, as we're unable to recognize usage of your Nordstrom card for these purchases, you must self-identify as a Nordy Club member at checkout by providing your member identifier (mobile number) in order to receive 1 point per $1 on these purchases.

Purchases made outside of Nordstrom and Nordstrom Local using any contactless payment method linked to your Nordstrom Visa credit card will still earn 1 point per $1.

NOTE: Using contactless payment applications such as Google Pay or Apple Pay is different than using a third-party payment processor such as PayPal.

When you use a third-party payment processor linked to your Nordstrom retail or Visa credit card, like PayPal, purchases made at Nordstrom and Nordstrom Local will earn 1 point per $1 rather than your standard base points amount. In addition, as we're unable to recognize usage of your Nordstrom card for these purchases, you must self-identify as a Nordy Club member at checkout by providing your member identifier (mobile number) in order to receive 1 point per $1 on these purchases.

Purchases made outside of Nordstrom and Nordstrom Local using a third-party payment processor linked to your Nordstrom Visa credit card will still earn 1 point per $1.

NOTE: Using a third-party payment processor like PayPal is different than using contactless payment applications such as Google Pay and Apple Pay.

REWARDS: NORDSTROM NOTES

From time to time, we offer the opportunity to earn Bonus Nordstrom Notes through promotions such as Spend & Get events where you can get a Bonus Note by spending a certain amount on qualifying purchases during the promotional timeframe. Bonus Note promotions are subject to specific qualification requirements, exclusions and restrictions as identified with the offer. These promotional opportunities are not predetermined and are developed at the sole discretion of Nordstrom.

Generally, Nordstrom Notes and Bonus Nordstrom Notes are issued and saved to your Nordy Club account. Paper Notes may be sent in limited circumstances.

For standard Notes, Members and Influencers are automatically issued a $10 Note for every 1,000 points, and Ambassadors and Icons are automatically issued a $20 Note for every 2,000 points.

Bonus Notes are issued within a reasonable time frame after the end of the promotional period.

If you're receiving marketing emails, you may receive notification when you've been issued a Note. If you've opted out, you can check your rewards information in the Nordstrom and Nordstrom Rack apps, on your online shopping account and Nordstromcard.com.

You can choose to use a Note online or in store at checkout when you're making a purchase. Digital Notes are saved in your Nordy Club account, and you'll need the number and access code to use any paper Notes. Members must present valid proof of identification to redeem a Note. The value of any Note will be applied against the total purchase price, including applicable taxes and fees. If you have any remaining value on your paper Note, be sure to keep it so you can apply it toward future purchases.

In store: If you have a digital Note, let your salesperson know so they can look up and apply your Note. If you have a paper Note, simply give the Note to your salesperson. Before the Note can be applied to your transaction, valid proof of identification must be provided to your salesperson to ensure your Nordy Club account remains secure and Note values are redeemed by the account holder or an authorized user.

Online: If you're signed in and have your Nordy Club account linked to your online shopping account, you'll see any available digital Notes at checkout and can choose to apply them to your purchase. To apply a paper Note, enter your Note number and access code.

When you place an order online or in store and pay with a Nordstrom gift card and/or Note, we'll first authorize the purchase amount as a pending charge on the gift card and/or Note.

The pending amount won't be visible or available for use on any other purchase. Once your purchase ships, you'll be able to see the amount as redeemed.

If your order is canceled for any reason, the pending amount will be available for use again via the original form of payment. You'll either see the amount as a Nordstrom Note in your account within 72 hours or added back to the gift card balance—so be sure to hold on to your gift card until you receive your items.

UNLOCKING STATUS

Unlocking higher status is based on your Net Purchase Balance, or NPB (the total amount of your purchases minus any returns, adjustments, discounts, taxes, and any amounts redeemed in Nordstrom Notes or Nordstrom gift cards) during a calendar year. Each status is unlocked at the requirements as set out below:

MEMBER—no minimum NPB
INFLUENCER—minimum NPB of $500. Cardmembers start here.
AMBASSADOR—minimum NPB of $5,000
ICON—minimum NPB of $15,000 on your Nordstrom card

At the beginning of each calendar year, your NPB will be reset to zero, and your status at the end of the last year will be your minimum status through the new calendar year. You can maintain your current status or unlock higher status by meeting the minimum NPB during the new calendar year. If not, for the next year, you'll receive the status appropriate for your actual NPB.

You can unlock Influencer status when you open a Nordstrom credit card or reach a minimum net purchase balance of $500. As an Influencer, you'll have access to the following benefits:

At least 1 point per $1 of net spend on eligible purchases from Nordstrom and Nordstrom Local
A $10 Nordstrom Note for every 1,000 points
Opportunities to earn bonus points at Nordstrom and Nordstrom Local, and get Bonus Notes through special promotions
First to Shop Clear the Rack
Rack Up Rewards
Shop It First
Beauty Perks
Free 2-Business-Day Shipping on eligible Nordstrom purchases in select locations
3 Personal Double Points Days
Priority Access to Style Events

If you're a Nordstrom cardmember, you'll also get these additional benefits:

2 points per $1 of net spend on eligible purchases made with your Nordstrom card at Nordstrom and Nordstrom Local
2 points per $1 of net spend on eligible purchases of Gas/EV Charging, Grocery, Dining and Streaming Service purchases made with your Nordstrom Visa credit card where Visa is accepted
1 point per $1 of net spend on eligible purchases made with your Nordstrom Visa credit card anywhere else Visa is accepted
Your spend on your Nordstrom Visa credit card, both inside and outside of Nordstrom, will contribute to your member status
Up to $200 in Alterations Nordstrom Notes reimbursement
Cardmember Early Access to Anniversary Sale
5% Instant Discount at Nordstrom Rack when you pay with your Nordstrom credit card

You can unlock Ambassador status when you reach a minimum net purchase balance of $5,000. As an Ambassador, you'll have access to the following benefits:

At least 1 point per $1 of net spend on eligible purchases from Nordstrom and Nordstrom Local
A $20 Nordstrom Note for every 2,000 points
Opportunities to earn bonus points at Nordstrom and Nordstrom Local, and get Bonus Notes through special promotions
First to Shop Clear the Rack
Rack Up Rewards
Shop It First
Beauty Perks
Free 2-Business-Day Shipping on eligible Nordstrom purchases in select locations
4 Personal Double Points Days
Priority Access to Style Events
Invite-Only Events
Nordstrom to You (In-Home Stylist)

If you're a Nordstrom cardmember, you'll also get these additional benefits:

2 points per $1 of net spend on eligible purchases made with your Nordstrom debit card at Nordstrom and Nordstrom Local
3 points per $1 of net spend on eligible purchases made with your Nordstrom credit card at Nordstrom and Nordstrom Local
2 points per $1 of net spend on eligible purchases of Gas/EV Charging, Grocery, Dining and Streaming Service purchases made with your Nordstrom Visa credit card where Visa is accepted
1 point per $1 of net spend on eligible purchases made with your Nordstrom Visa credit card anywhere else Visa credit cards are accepted
Your spend on your Nordstrom Visa credit card, both inside and outside of Nordstrom, will contribute to your member status
Up to $300 in Alterations Nordstrom Notes reimbursement
Cardmember Early Access to Anniversary Sale
5% Instant Discount at Nordstrom Rack when you pay with your Nordstrom credit card
Free shipping at Nordstrom Rack and NordstromRack.com when you pay with your Nordstrom credit card

You can unlock Icon status—the all-access pass to the very best of rewards, access and experiences—when you reach a minimum net purchase balance of $15,000 using your Nordstrom card. As an Icon, you'll have access to the following benefits:

1 point per $1 of net spend on eligible purchases not made with a Nordstrom card at Nordstrom and Nordstrom Local
2 points per $1 of net spend on eligible purchases made with your Nordstrom debit card at Nordstrom and Nordstrom Local
3 points per $1 of net spend on eligible purchases made with your Nordstrom credit card at Nordstrom and Nordstrom Local
2 points per $1 of net spend on eligible purchases of Gas/EV Charging, Grocery, Dining and Streaming Service purchases made with your Nordstrom Visa credit card where Visa is accepted
1 point per $1 of net spend on eligible purchases made with your Nordstrom Visa credit card anywhere else Visa credit cards are accepted
Your spend on your Nordstrom credit card, both inside and outside of Nordstrom, will contribute to your member status
A $20 Nordstrom Note for every 2,000 points
Opportunities to earn bonus points at Nordstrom and Nordstrom Local, and get Bonus Notes through special promotions
First to Shop Clear the Rack
5 Personal Double Points Days
Free 2-Business-Day Shipping on eligible Nordstrom purchases in select locations
Priority Access to Style Events
Invite-Only Events
Nordstrom to You (In-Home Stylist)
Free Same-Day Delivery for in-store purchases at the Nordstrom NYC store
Icon Customer Care
Access to Icon-Only Events
Dining or Spa Experience
Unlimited Free Alterations
Icon Early Access to Anniversary Sale
5% Instant Discount at Nordstrom Rack when you pay with your Nordstrom credit card
Free shipping at Nordstrom Rack and NordstromRack.com when you pay with your Nordstrom credit card

Status is based on your Net Purchase Balance, or NPB (the total amount of your purchases minus any returns, adjustments, discounts, taxes, and any amounts redeemed in Nordstrom Notes or Nordstrom gift cards) during a calendar year.

You start each calendar year with whatever status you had at the end of the last year, but your NPB is reset to zero. You'll need to meet the spending requirements for your current status by December 31 to maintain the current year's status for the next year. If not, for the next year, you'll receive the status appropriate for your actual NPB.

For example, if you unlock Ambassador status at the end of 2024, you'll have Ambassador as your minimum status for 2025. If you meet the spend requirements for Ambassador status again during 2025, you'll have Ambassador as your minimum status for 2026 as well. However, if you only meet the spend requirements for Influencer status during 2025, you'll have Influencer as your minimum status for 2026.

NORDSTROM CREDIT CARD

Nordstrom retail credit card: Can only be used for purchases in store or online at Nordstrom, Nordstrom Rack, Last Chance and Nordstrom Local.

Nordstrom Visa credit card: In addition to purchases in store or online at Nordstrom, Nordstrom Rack, Last Chance and Nordstrom Local, Nordstrom Visa credit cards can be used for purchases anywhere Visa credit cards are accepted. Cardmembers with a Nordstrom Visa credit card will earn at least 1 point for every $1 spent outside of Nordstrom.

You earn 2x per dollar of net spend on eligible Gas/EV, Grocery, Dining and Streaming Service purchases when you use your Nordstrom Visa credit card.
Your spend inside and outside of Nordstrom and Nordstrom Rack count toward your status. Use your Nordstrom Visa credit card anywhere that Visa is accepted and level up even faster.

Yes! In most cases you're able to shop with your new card right away and start earning points.

If you opened your card in store, you'll receive a temporary card, which can be used for in-store purchases.
If you opened your card online and your new card was successfully saved to your online shopping account and/or Nordstromcard.com payment methods, you can shop immediately on those sites with your new card. If you're shopping in store, a salesperson can help look up your card for in-store purchases.

Membership: Your Nordy Club membership is associated with your Nordstrom card account. Since your authorized user is making purchases on your Nordstrom card, they don't have their own, separate Nordy Club membership.

Earning points: Points from your authorized user's purchases will appear in your Nordy Club account.

Sharing benefits: Authorized users are able to use some of your Nordy Club benefits, such as attending events, using Personal Double Points Days and redeeming Nordstrom Notes.

While you'd continue to be a Nordy Club member, you'd forfeit access to all cardmember-exclusive benefits once you miss two or more consecutive monthly minimum payments on your Nordstrom credit card.

For example, you'd no longer be eligible for cardmember benefits like Early Access to Anniversary Sale, alterations benefits or increased base points on your purchases, but you'd still be able to access member benefits and any existing points and Notes. You'd also still maintain your existing Nordy Club status.

While you'd continue to be a Nordy Club member, you'd no longer have access to cardmember-exclusive benefits.