Skip navigation

Pick up today. Curbside Pickup—it's safe, easy and free. Learn More

Search
Sign In
0
  • Sale: Get Inspired
  • Bestsellers

  • Clearance

  • New Markdowns

  • Price Matched

  • Men's Designer Sale

  • Women's Designer Sale

  • Women

  • New Markdowns
  • Clothing
  • Shoes
  • Handbags & Wallets
  • Jewelry
  • Accessories
  • Beauty
  • Designer
  • Plus
  • Petite
  • Maternity
  • Juniors
  • Men

  • New Markdowns
  • Clothing
  • Shoes
  • Accessories
  • Grooming & Cologne
  • Designer
  • Designer

  • Women
  • Men
  • Kids
  • Kids

  • New Markdowns
  • Girls
  • Boys
  • Baby
  • Baby Gear & Essentials
  • Shoes
  • Home

  • New Markdowns
  • Bedding & Bath
  • Home Decor
  • Electronics & Tech Accessories
  • Luggage & Travel
  • Tabletop & Kitchen
  • Beauty

New Markdowns
  • Women: Get Inspired
  • Contemporary

  • New Arrivals

  • Nordstrom Made

  • Nordstrom x Nike

  • Pop-In: Self Love

  • Topshop & Trend

  • UGG Shop

  • Women's Looks

  • Young Adult

  • Shop by Occasion

  • Casual Weekend
  • Wedding Guest
  • Clothing

  • Activewear
  • Blazers
  • Coats & Jackets
  • Dresses
  • Jeans & Denim
  • Jumpsuits & Rompers
  • Lingerie, Hosiery & Shapewear
  • Loungewear
  • Pants & Leggings
  • Skirts
  • Sleepwear & Robes
  • Sweaters
  • Sweatshirts & Hoodies
  • Swimsuits & Cover-Ups
  • Tops
  • Juniors' Clothing
  • Plus-Size Clothing
  • Shoes

  • Booties
  • Boots
  • Comfort
  • Flats
  • Heels
  • Mules & Slides
  • Oxfords & Loafers
  • Running Shoes
  • Sandals
  • Slippers
  • Sneakers & Athletic
  • Sneaker Release Calendar
  • Handbags

  • Backpacks
  • Belt Bags
  • Bucket Bags
  • Clutches & Pouches
  • Crossbody Bags
  • Designer Bags
  • Hobo Bags
  • Luggage & Travel
  • Satchels
  • Shoulder Bags
  • Tote Bags
  • Wallets & Card Cases
  • Jewelry

  • Bracelets
  • Earrings
  • Fine Jewelry
  • Necklaces
  • Rings
  • Watches
  • Fine Jewelry

  • Accessories

  • Belts
  • Face Masks
  • Gloves & Mittens
  • Hair Accessories
  • Hats
  • Headphones
  • Phone Cases
  • Scarves & Wraps
  • Sunglasses & Eyewear
Explore Our Guide
  • Men: Get Inspired
  • New Arrivals

  • Bestsellers

  • Graphic Tees

  • Men's Looks

  • New Concepts: NOAH

  • Nordstrom Made

  • Nordstrom x Nike

  • Topman & Men's Trend

  • UGG Shop

  • Young Adult

  • Shop by Occasion

  • Work from Home
  • Clothing

  • Activewear
  • Blazers & Sport Coats
  • Coats & Jackets
  • Dress Shirts
  • Jeans
  • Joggers & Sweatpants
  • Lounge & Pajamas
  • Pants
  • Polo Shirts
  • Shirts
  • Shorts
  • Socks
  • Suits & Separates
  • Sweaters
  • Sweatshirts & Hoodies
  • Swimwear & Board Shorts
  • T-Shirts & Tank Tops
  • Underwear & Boxers
  • Shoes

  • Boots
  • Comfort
  • Dress Shoes
  • Loafers & Slip-Ons
  • Oxfords & Derbys
  • Running Shoes
  • Sandals & Flip-Flops
  • Slippers
  • Sneakers & Athletic
  • Sneaker Release Calendar
  • Accessories

  • Bags & Backpacks
  • Belts
  • Face Masks
  • Gloves
  • Hats
  • Headphones
  • Jewelry & Cuff Links
  • Luggage & Travel
  • Phone Cases
  • Scarves
  • Sunglasses & Eyewear
  • Ties & Pocket Squares
  • Wallets & Card Cases
  • Watches
  • Designer

  • Designer Clothing
  • Designer Shoes
  • Designer Accessories
  • Big & Tall

  • Clothing
  • Jeans
  • Pants
  • Shirts
  • Grooming & Cologne

  • Body Care & Deodorant
  • Cologne
  • Gifts & Sets
  • Hair Products
  • Shaving & Beard Care
  • Skin Care
Explore Our Guide
  • Kids: Get Inspired
  • Toy Shop

  • Sale

  • New Arrivals

  • Designer

  • Kids' Looks

  • Nordstrom Made

  • UGG Shop

  • Girls' Clothing

  • Girls (Sizes 2T-6X)
  • Girls (Sizes 7-16)
  • Tween Girls
  • Accessories
  • Activewear
  • Coats & Jackets
  • Dresses & Rompers
  • Face Masks
  • Jeans
  • Leggings & Pants
  • Pajamas & Robes
  • Sweaters
  • Swimsuits & Cover-ups
  • Tights & Socks
  • Tops
  • Underwear & Bras
  • Boys' Clothing

  • Boys (Sizes 2T-7)
  • Boys (Sizes 8-20)
  • Tween Boys
  • Accessories
  • Activewear
  • Coats & Jackets
  • Face Masks
  • Jeans
  • Pajamas & Robes
  • Pants
  • Shirts & Tops
  • Suits & Separates
  • Sweaters
  • Swim Trunks & Rashguards
  • T-Shirts
  • Underwear & Socks
  • Girls' Shoes

  • Toddler (Sizes 7.5-12)
  • Little Kid (Sizes 12.5-3)
  • Big Kid (Sizes 3.5-7)
  • Boys' Shoes

  • Toddler (Sizes 7.5-12)
  • Little Kid (Sizes 12.5-3)
  • Big Kid (Sizes 3.5-7)
  • Baby & Walker Shoes

  • Girls
  • Boys
  • Unisex
  • First Walker Shoes
  • Crib Shoes
  • Baby Clothing

  • Accessories
  • Baby Girl Clothing
  • Baby Boy Clothing
  • Unisex Baby Clothing
  • Baby Shower Gifts
  • Baby Gear & Essentials

  • Baby Carriers
  • Bath & Safety
  • Blankets & Swaddles
  • Car Seats
  • Diaper Bags
  • Diapering
  • Feeding
  • High Chairs
  • Nursery & Decor
  • Strollers
Kids
  • Activewear: Get Inspired
  • Sneaker Release Calendar

  • Shop by Activity

  • Athleisure
  • Hiking & Outdoor
  • Running
  • Training
  • Winter Sports
  • Yoga & Barre
  • Women's Activewear

  • Jackets
  • Leggings
  • Shirts & Tanks
  • Shorts
  • Sports Bras
  • Sweatshirts & Hoodies
  • Sweatpants & Joggers
  • Plus-Size Activewear
  • Women's Active Shoes

  • Athletic Shoes
  • Hiking Shoes
  • Outdoor Boots
  • Running Shoes
  • Sneakers
  • Sport Sandals
  • Men's Activewear

  • Jackets
  • Shirts & Tanks
  • Shorts
  • Sweatpants & Joggers
  • Sweatshirts & Hoodies
  • Men's Active Shoes

  • Athletic Shoes
  • Hiking Shoes
  • Outdoor Boots
  • Running Shoes
  • Sneakers
  • Sport Sandals
  • Kids' Activewear

  • Girls' Activewear
  • Boys' Activewear
  • Kids' Active Shoes

  • Girls' Athletic Shoes
  • Boys' Athletic Shoes
  • Athletic Gear & Equipment

Learn More
  • Home: Get Inspired
  • Sale

  • New Arrivals

  • Gift Cards

  • Home Looks

  • Nordstrom Made

  • Personalized Shop

  • UGG Shop

  • Bath

  • Bath Accessories
  • Rugs & Mats
  • Towels
  • Bedding

  • Bedding Basics
  • Bedding Sets
  • Blankets & Throws
  • Comforters & Quilts
  • Duvet Covers & Shams
  • Sheets & Bed Skirts
  • Electronics & Music

  • Headphones
  • Home Devices
  • Speakers & Home Audio
  • Home Decor

  • Accent Furniture
  • Art, Wall Decor & Mirrors
  • Books, Games & Puzzles
  • Candles & Diffusers
  • Decorative Accents
  • Decorative Pillows
  • Desk Accessories & Stationery
  • Jewelry Boxes & Holders
  • Lighting & Lamps
  • Picture Frames
  • Rugs
  • Throw Blankets
  • Kitchen

  • Bar Accessories
  • Coffee & Tea Accessories
  • Cookware & Bakeware
  • Cutlery
  • Kitchen Linens
  • Small Appliances
  • Storage & Gadgets
  • Tabletop

  • Dinnerware
  • Drinkware & Glassware
  • Flatware
  • Serveware
  • Table Linens
  • Water Bottles & Tumblers

  • Pantry

  • Candy
  • Coffee & Tea
  • Gift Sets
  • Luggage & Travel

  • Outdoor Living

  • Sanitizers & Personal Care

  • Pet Accessories

Discover Home
  • Gifts: Get Inspired
  • Gift Cards

  • Cozy Gifts

  • Home Gifts

  • Personalized Gifts

  • Tech Gifts

  • Toys & Gifts

  • Gifts by Recipient

  • For Her
  • For Him
  • For Kids
  • For Baby
  • For Anyone
  • For Pets
  • Gifts by Occasion

  • Baby Shower
  • Graduation
  • Valentine's Day
  • Mother's Day
  • Father's Day
Valentine's Day Gifts
  • Beauty: Get Inspired
  • Wellness

  • New Arrivals

  • Gifts with Purchase

  • Allure Best of Beauty

  • Beauty Looks

  • Beauty Services, Stylists & Videos

  • Gifts & Sets

  • Inclusive Beauty

  • Nordstrom Exclusives

  • Pop-In: Self Love

  • Sale

  • Sustainable Beauty

  • Travel & Mini Sizes

  • Beauty Brands

  • Bobbi Brown
  • CHANEL
  • Charlotte Tilbury
  • Clinique
  • Dior
  • Dyson
  • Estée Lauder
  • Jo Malone London
  • Kiehl's
  • La Mer
  • Lancôme
  • Le Labo
  • MAC Cosmetics
  • TOM FORD
  • Trish McEvoy
  • Yves Saint Laurent
  • Makeup

  • Blush
  • Bronzer
  • Brushes & Tools
  • Concealer
  • Eyebrows
  • Eyeliner
  • Eyeshadow
  • Foundation
  • Gifts & Sets
  • Highlighter
  • Lipstick, Lip Gloss & Liner
  • Mascara
  • Nail Polish & Care
  • Palettes
  • Powder & Setting Spray
  • Primer
  • Skin Care

  • Cleansers
  • Exfoliators & Peels
  • Eye Creams & Treatments
  • Facial Masks
  • Face Mists & Essences
  • Face Moisturizers
  • Gifts & Sets
  • Lip Balms & Treatments
  • Makeup Remover
  • Serums
  • Sunscreen & Self-Tanners
  • Toners
  • Tools & Devices
  • Bath & Body

  • Fragrance

  • Candles & Diffusers
  • Gifts & Sets
  • Perfume
  • Rollerball & Travel Size
  • Hair Care

  • Hair & Scalp Treatments
  • Hair Dryers & Styling Tools
  • Hair Styling Products
  • Shampoo & Conditioner
  • Tools, Brushes & Makeup Bags

  • Natural Beauty

  • Men's Grooming & Cologne

Discover Beauty
  • Designer: Get Inspired
  • Designer Sale

  • Designer New Arrivals

  • Nordstrom NYC

  • New Concepts: NOAH

  • Fall Fashion

  • Designer Brands

  • Alexander McQueen
  • Balenciaga
  • Bottega Veneta
  • Brunello Cucinelli
  • Burberry
  • Christian Louboutin
  • Fendi
  • Givenchy
  • Golden Goose
  • Gucci
  • Moncler
  • Off-White
  • Prada
  • Saint Laurent
  • The Row
  • Thom Browne
  • Valentino
  • Women

  • Designer Clothing
  • Designer Shoes
  • Designer Handbags
  • Designer Jewelry
  • Designer Accessories
  • Men

  • Designer Clothing
  • Designer Shoes
  • Designer Accessories
  • Kids

  • Designer Girls
  • Designer Boys
  • Designer Baby
  • Designer Shoes
  • Designer Accessories
  • SPACE: Emerging & Advanced Designer

  • Ready-to-Wear
  • Shoes
  • Handbags
  • Jewelry
  • Accessories
  • Home
  • SPACE: Emerging & Advanced Designer Brands

  • Acne Studios
  • Comme des Garçons
  • Ganni
  • Marine Serre
  • Off-White
  • Sacai
  • Simone Rocha
  • Totême
  • Men's Emerging & Advanced Designer

  • Ready-to-Wear
  • Accessories
  • Shoes
  • Men's Emerging & Advanced Designer Brands

  • Aries
  • Heron Preston
  • Homme Plisse Issey Miyake
  • Palm Angels
  • Rick Owens
  • The Elder Statesman
  • Undercover
  • VISVIM
Designer Sale
  • Services: Get Inspired
  • COVID-19 Safety Measures

  • Book a Virtual Appointment

  • Find a Store

  • The Nordy Club

  • Virtual Events

  • Nordstrom Styling

  • Book a Free Appointment
  • Nordstrom Trunk Club
  • Free Beauty Services
  • Browse Looks
  • Alterations & Tailoring

  • Book an Appointment
  • Suits & Custom Suiting
  • Free Pickup & Delivery

  • Curbside Pickup
  • Store Services

  • Nordstrom Local
  • Nordstrom Restaurants
  • Spa Nordstrom
  • Customer Service

  • Contact Us
  • Track Your Order
  • Start a Free Return
  • Request a Price Adjustment
  • Give Us Feedback
Learn More
  • Brands: Get Inspired
  • Customers Love

  • Gucci
  • Tory Burch
  • Free People
  • Nike
  • Barefoot Dreams®
  • UGG
  • Madewell
  • Birkenstock
  • SPANX®
  • Topshop
  • Nordstrom Made

  • Zella
  • Nordstrom
  • Halogen®
  • BP.
  • Caslon®
  • Rachel Parcell
  • Leith
  • Chelsea28
  • Treasure & Bond
  • Tucker + Tate
  • Brands By Category

  • Women
  • Men
  • Kids
  • Home
  • Beauty
  • Brands A-Z

    • #
    • A
    • B
    • C
    • D
    • E
    • F
    • G
    • H
    • I
    • J
    • K
    • L
    • M
    • N
    • O
    • P
    • Q
    • R
    • S
    • T
    • U
    • V
    • W
    • X
    • Y
    • Z
Main content
  1. Home
  2. Customer Service
  3. Nordstrom Policies
  4. Fraud Alerts
Customer Service
  • Check Order Status
  • Returns & Exchanges
  • Pricing & Adjustments
  • Frequently Asked Questions
  • Pickup & Delivery
  • Pay Bill Online
  • Buy Gift Cards
  • Check Gift Card Balance
  • Find a Store
  • Nordstrom Policies
    • Nordstrom Privacy Policy
    • Privacy Policy (en Español)
    • Nordstrom Canada Privacy Policy
    • Nordstrom Rack Canada Privacy Policy
    • Nordstrom Card Services Privacy Notice
    • Nordstrom Credit Card Privacy Notice
    • In-Store Prosthesis Privacy Policy
    • Nordstrom Beauty Consent Policy
    • Terms & Conditions
    • Nordstrom Canada Terms and Conditions
    • Pricing Policy
    • Sales Tax
    • Fraud Alerts
    • Scams & Phishing
    • Social Media Employee Guidelines
    • Guidelines for Endorsers
    • Terms & Conditions for Sharing Content
    • Nordstrom Canada Accessibility Standards Policy
    • Customer Bill of Rights
    • Third-Party Advertising & Interest-Based Ads
    • App Offer Terms & Conditions
    • Clearance Promotion Terms & Conditions
    • Promotion Terms & Conditions
    • Sweaters Promotion Terms & Conditions
    • Top Brands Women's & Men's Apparel
    • Home Sale Exclusions & Restrictions
    • Dress and Dresswear Promo
  • Credit Update
  • Customer Reviews
  • Product Recalls & Issues

    Featured

  • Nordstrom Services
  • International Shopping
  • Single & Split Shoe Program

Fraud Alerts

We urge our customers to be cautious with personal and account information.
If you think that you may have disclosed your personal or account information in error, or that you have been a victim of fraudulent account activity, please contact your bank and/or credit card company immediately. You may also wish to contact a credit reporting agency.

Please know that Nordstrom would not ask for your account information through email (phishing) or text message (also known as SMShing) communication. If you receive an unsolicited email or text message requesting personal or account information that appears to be from Nordstrom or related to your Nordstrom account, please call us at 1.888.282.6060 or forward it to onlinefraud@nordstrom.com. We take these matters, and the protection of our customers' sensitive information, very seriously.

To help protect yourself from possible email scams:

  • Avoid urgent requests to click on a link and log in to your account because your password has expired. Be aware of the urgency used in the email or text message and the consequences resulting in lack of action: Does it demand attention and indicate there will be consequences if the recipient does not take action? If so, this could indicate that the email is fraudulent.
  • Look closely at the sender's email address in the "From" line, which may contain unusual characters or misspellings. Suspicious emails often appear to come from legitimate sources.
  • Watch out for errors in grammar, word choice and sentence structure. You should validate any emails or texts that seem out of place or contain glaring errors.
  • Check for broken, out-of-place, or incorrect images or graphics that are often different than those seen on the business's legitimate website.
  • Note if the request seems out of character. If personally identifiable information is requested, check the business's privacy policy to see if it states that they do not request information in this manner.
  • Do not provide your personal log-in information (your log-in ID or password).
  • Be wary of embedded hyperlinks by hovering your mouse over the link and verifying if the hyperlink and URL match. Instead of clicking on the hyperlink, open a new browser window and type in the URL. Do not copy and paste the URL from the email into your browser. For more information about phishing visit:
    http://www.fbi.gov/scams-safety/e-scams
    http://www.consumer.ftc.gov/articles/0003-phishing

5/31/2019
Customer Alert: New Deceptive Nordstrom Website

We have recently learned of a website, www[.]nordstromonlineshop[.]com, that is using the Nordstrom name without the consent of Nordstrom. We are concerned that customers trying to visit Nordstrom.com will reach this site by mistake. This website is selling merchandise similar to Nordstrom. Visitors to this site could get the wrong impression that this website is authorized by Nordstrom when it is not. Please be aware that this website is not affiliated in any way with Nordstrom.

4/11/2018
Customer Alert: New Deceptive Nordstrom Website

We have recently learned of a website, www[.]TheNordstrom[.]com (please note the "The" before "Nordstrom"), that is using the Nordstrom name without the consent of Nordstrom. We are concerned that customers trying to visit Nordstrom.com will reach this site by mistake. This website is selling merchandise similar to Nordstrom. Visitors to this site could get the wrong impression that this website is authorized by Nordstrom when it is not. Please be aware that this website is not affiliated in any way with Nordstrom.

9/26/2016
Customer Alert: New Deceptive Nordstrom Websites

We have recently learned of two new deceptive websites, www[.]thenordstrom[.]com (please note the "the" before "nordstrom") and www[.]nordstromco[.]com (please note the "co" after "nordstrom") that are using the Nordstrom name without the consent of Nordstrom. We are concerned that customers trying to visit Nordstrom.com will reach one of these sites by mistake. These deceptive websites are selling Oakley products and are not using an https secure checkout. Visitors to these sites could get the wrong impression that these websites are authorized by Nordstrom when they are not. Please be aware that these websites are not affiliated in any way with Nordstrom.

If you have visited either of these websites and shared any of your personal information by phone or web, please contact the Nordstrom Privacy Department at 1.866.554.6591 to let us know. We also recommend you take precautions to safeguard your personal and financial information. This would include contacting a credit reporting agency and/or your bank to assist you with credit or account monitoring.

We encourage you to continue to protect yourself from online security risks or scams. Once again, here are some suggestions of ways you can protect yourself:

  • Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
  • Do not use the same password on more than one website
  • Do not share your password with others
  • Change your passwords frequently
  • Install the latest security updates and antivirus software on your computer to help prevent malware and viruses
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal

7/6/2016
Customer Alert: Phishing Phone Calls Using Nordstrom Telephone Number

We have recently been made aware of customers receiving phishing telephone calls allegedly from Microsoft, which appear to come from a Nordstrom telephone number 206.454.1212.

Please be aware that although this phone number displays the Nordstrom name, the caller is not from Nordstrom nor are they affiliated with Nordstrom in any way.

Phone phishing schemes like this attempt to collect your personal information under false pretenses.

In this case, the caller will say that they are from Microsoft and need to look at your computer or will offer a $10,000 grant in exchange for personal information. Please do not allow the caller to log into your computer or provide any personal information to them.

If you have received one of these calls, have allowed the caller to log into your computer or have shared any of your personal information please contact the Nordstrom Privacy Department at 1.866.554.6591 to let us know. We also recommend you take precautions to safeguard your personal and financial information. This would include contacting a credit reporting agency and/or your bank to assist you with credit or account monitoring.

For more information about phone phishing visit:

  • https://www.fbi.gov/scams-safety/fraud
  • File a complaint with the FTC at: https://www.ftccomplaintassistant.gov
  • In Canada, report to the Canadian Anti-Fraud Centre

5/12/2016
Customer Alert: New Deceptive Nordstrom Rack Website

We have recently learned of a new deceptive website, www[.]nordstomrack[.]com (please note the misspelling, no “r” after the "t"), that is using the Nordstrom Rack name without the consent of Nordstrom Rack or Nordstrom. We are concerned that customers trying to visit Nordstromrack.com will reach this site by mistake. This deceptive website is capable of redirecting visitors to other sites, including malware sites or sites that ask visitors to complete a survey or a green card lottery. Visitors to this site could get the wrong impression that the survey is authorized by Nordstrom Rack or Nordstrom when it is not. Please be aware that this website is not affiliated in any way with Nordstrom Rack or Nordstrom.

If you have visited this website and shared any of your personal information by phone or web, please contact the Nordstrom Privacy Department at 1.866.554.6591 to let us know. We also recommend you take precautions to safeguard your personal and financial information. This would include contacting a credit reporting agency and/or your bank to assist you with credit or account monitoring.

We encourage you to continue to protect yourself from online security risks or scams. Once again, here are some suggestions of ways you can protect yourself:

  • Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
  • Do not use the same password on more than one website
  • Do not share your password with others
  • Change your passwords frequently
  • Install the latest security updates and antivirus software on your computer to help prevent malware and viruses
  • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal
Looking for more information? View archived Fraud Alerts.

Online prices as marked; in-store discount taken at register. Exclusions apply. Shop Clearance.

Customer Service

  • Contact Us
  • Order Status
  • Shipping
  • Returns & Exchanges
  • Product Recalls
  • Give Us Feedback

About Us

  • Stores & Events
  • Careers
  • Corporate Social Responsibility
  • Diversity, Inclusion & Belonging
  • Get Email Updates

Services

  • The Nordy Club
  • Stylists
  • Alterations & Tailoring
  • Spa Nordstrom
  • Nordstrom Restaurants
  • Gift Cards

Nordstrom Card

  • Apply for a Nordstrom Card
  • Pay My Bill
  • Manage My Nordstrom Card

Nordstrom, Inc.

  • Nordstrom Rack
  • Nordstrom Canada
  • HauteLook
  • Trunk Club
  • Jeffrey
  • Investor Relations
  • Press Releases
Get our apps
  • Your Privacy Rights
  • Do Not Sell My Info
  • Terms & Conditions
  • Interest-Based Ads
  • California Supply Chains Act
  • ©2021 Nordstrom, Inc.