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Nordstrom NYC
Store Services

Nordstrom NYC Store Services

We offer a range of services to make shopping fun, fast and convenient so you can shop on your terms (including many services that connect in-store and online shopping).

An assortment of Nordstrom shopping bags hanging on a rack.

Easy Order Pickup & Returns

Enjoy the convenience of online order pickup at our flagship store—or pick up your order at any of our seven locations across Manhattan, including Nordstrom Local and Nordstrom Rack.

Plus, at Nordstrom NYC, we offer:

Extended pickup and delivery hours
Express returns

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Two Nordstrom stylists in front of racks of clothes, shoes and accessories.

Style Help in Store & Online

Get everything from a little style advice to a complete wardrobe revamp with one of our stylists. Appointments are fast, fun and free—and can be booked online. Our Stylist Lounge is a dedicated space to meet and discuss your needs one-on-one with our experts. And our "connected" fitting rooms make getting help or a different size as easy as pressing a button. Plus, you can get fashion advice on the go through the Looks feature on our app.

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Fast & Easy Alterations

We're committed to being the go-to destination for all your alterations needs. From a quick fix to updating an entire garment, we do it all, thanks to our team of professional tailors, the largest in the nation.

Enjoy:

Hems in about an hour
Alterations to your own pieces
Drop-in appointments and online booking

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An area for nail services in Nordstrom NYC's Beauty Haven.

Beauty Services

Indulge yourself in Beauty Haven, our immersive, interactive beauty floor featuring wellness, hair care, beauty tools and services from your favorite brands.

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A silver Nordstrom gift box tied with a silver ribbon.

Gifting Services

Get a free gift box for your purchase, or choose a reusable fabric gift bag for $5. Gift options are nonrefundable, and availability varies by product size.

Shoe Repair

Bring in your shoes or leather goods to be repaired or refurbished by our experts. We'll take a look and provide options and timelines. We also offer Jason Markk shoe-cleaning services.

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A woman with a helix ear piercing and gold ring.

Maria Tash Piercing

Renowned for her innovation in piercing, Maria Tash has developed a technique through which each client's personal style, complexion and anatomy guide a bespoke curation of jewelry to best flatter the wearer. Shop our fine jewelry collections and experience luxury piercing together in one outing.

Piercing services are available on select days, and you must be over 18 or have a guardian present. Just call our Fine Jewelry department at 212.295.2000, ext. 1290, for more information and to speak with a specialist for available times.

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A specialist embroidering a denim jacket.

Personalization Studio

Here you can personalize almost anything in our store with a variety of monogramming and personalization options. Just chat with our specialists, who can help you choose your options, determine the cost, then make your purchase a signature piece. We also have limited-time personalization from brands throughout our store, including Monica Vinader, Converse and TOM FORD. Plus, you can get your CASETiFY phone case personalized.

Nordstrom Local

Get the Nordstrom experience a little closer to home. Our convenient service hub for easy online order pickup and returns, express alterations and more is open to serve you in the West Village, Upper East Side and Williamsburg.

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