Willow^® Brook^® S+ Stroller & Car Seat Travel System

This is the first car seat I’ve had to purchase as a first time mom. It was recommended because of the safety features. I have not had a great experience so far. The car seat chronically gets stuck in the base. I see other people have had this issue and left reviews *the reviews that didn’t receive an incentive* The customer care team members I’ve spoken with have all been polite but this have not been resolved and I haven’t gotten responses to emails or phones calls. This car seat has only ADDED to my stress as a first time mom so NO, I would not recommended it.

This stroller has been horrible. Within the first three months of using it, the infant car seat insert broke and Britac had to replace it. The foam on the handle bar ended up ripping to the point where it needed to be replaced. The wheels are flimsy. The canopy hardly covers my child when she’s in there. I wish we went with a more expensive stroller that was recommended rather than finding this more affordable option because the experience has not been great.

I have had nothing just problems with this system. The car seat sticks to the base (in both cars), the foam on the handle has ripped with normal use in only 2 months, the handle on the car seat seems to stick when trying to move it, it just seems to have been made cheaper then other Britax systems I have had. On top of everything, the metal of the stroller when folded up ripped a hole in the back seat on my car when putting it in my car and on top of all of this, Britax hasn’t responded to any of my submissions for warranty issues. It has been crickets from them for almost a month. I try to call but only option is to leave a message as the phone will disconnect if I stay on hold.

The shade part keeps falling when the stroller is in motion so light and sun hit my daughter. The padding part on the handle is completely ripped. The was a gift for our shower and an expensive one. I give it 2 stars because it has gotten us around but I don’t see it lasting much longer. Extremely dissatisfied with this investment.

I am happy with this purchase for my little one. I gifted my sister a Britax travel system years back when she had her first baby and even back then I loved the convenience, easiness of it and how secured it seemed - she loved it as well! My baby has not expressed any discomfort with either of the seats so far and this has done us well on our outings, both daily and special outings. My husband was overseas when this arrived at our door and I had no issues putting it together 36+ weeks along and such an easy time installing the base with the ClickTight system. I love the added ability to use the seat without the base in case we use it in another vehicle. The stroller glides like a dream across a multitude of terrain; we have used it on concrete, asphalt, tile, grass, dirt and I can't remember what else but I never had any issues with it. I do want to briefly mention that I have seen other reviewers point out the seat getting stuck in the base and while I can say, yes, I have experienced this, I would like to point out that it is usually a case of the angle that you are attempting to remove it. There is no release issue when you lift it straight up and out of the base. With that being said, I do need to use quite a bit of muscle to lift a decently weighted seat with a decently weighted child in it straight up and then out on a lifted SUV on a sloped driveway but it's not that much of a hassle to where I felt it wasn't a good buy. If I needed to point out anything that does make me frown a bit, it would be that folding the stroller with the toddler seat on it is not my favorite thing about it. It has a bulkiness to it. Granted, still more compact than many other models out there, but it doesn't fit nicely in my SUV because the footrest part adds a good amount of length. This will very much vary from person-to-person but I can't tell you the postpartum rage I have felt trying to load the stroller with the toddler seat into my cargo area and realized my door just won't shut unless I place it at an awkward angle. I just keep the pieces separated but stacked on each other and click it on when I need to use it. It adds a step for me but I definitely didn't want to switch to something else just because of that.

We had a Britax Travel System for our first 4yr ago, the endeavors and bfree stroller, it was such good quality along with the Marathon we got once our first needed a convertible we went with this brand again. The infant seat continually gets stuck in the base, and now it won’t click in properly, we have to push it down so hard to get it to lock in. The stroller is extremely wobbly too! We are very disappointed in the quality of the new products, hopefully we just got a bad set! I will say I love the fabric on the new seats vs the old! We have 4 Britax seats now, 2 marathons, Willow and a Grow with you! Just very disappointed in this travel system.