Borealis Convertible Tote

I got this bag instead of getting a backpack to use for going to work, running errands, and just general city living stuff. I liked the ability to wear it as a backpack for when you need full use of both hands, and I definitely have found that feature useful. It's a very spacious bag and can hold a lot, but I don't understand why they didn't add any internal pockets for small items? It just seems like a huge miss. There is a laptop sleeve, the large main compartment, and a big zipper pocket that spans the full size of the bag - but no smaller internal zipper pockets for a phone, wallet, change, or just any small item that you might want to keep inside the bag? There is a very small zipper pocket on the outside that could hold a small wallet but nothing on the inside. The other thing is that because the strap that converts to the backpack is untethered, if you happen to grab only that strap, or if you have the back on your shoulder and are trying to go through it, the entire bag will sink down and depending on what you have in there some of the contents could fall out. I think the backpack convertible is a great feature so maybe if there was some way to lock the buckle so that the bag doesn't collapse? Overall it's well made there's just a couple things that are kind of annoying, and don't seem well thought out.