[Employee of mountainhardwear] I love the stretch down lite but after my second use this jacket got pit stains from sweat, even after washing it with down wash they didn’t come out. I was expecting this to be a jacket for outdoor enthusiasts who are active.. emailed warranty team a month ago and never heard back.
mountainhardwear.com response
Thank you for your review. This situation is something that our Warranty Team can assist with. We have no record (based on the email provided) of an email being sent to our Warranty Team. If you had sent an email through another email, our Warranty Team likely responded to it but in some cases, the responses are sent to a spam or promotional folder.
We would recommend reaching out to our warranty team once more for assistance on this issue. They can be reached via:
Phone: (800) 953 - 8398
M-F: 9:00am - 12pm, 1pm - 4pm PST
Email: https://help.mountainhardwear.com/s/contactsupport