FlexStyle Round Brush Attachment

Hi Angela, Thank you for sharing your feedback. Having an attachment pop off during use, especially when you're simply running it through your hair, can really take away from the styling experience. If you've already clicked the attachment into place and it's still disconnecting with the slightest tug, that would certainly be unexpected. What you've described is not normal operation. We'd recommend completing the troubleshooting steps in the guide below: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide If the issue remains after completing the troubleshooting, please follow the instructions provided at the end of the guide for further assistance. Our team will be happy to review the issue and help determine the best next steps. Kind Regards, Sharkninja

Hi there, Thank you for your feedback. It's disheartening to read the bristles started coming off of your RoundBrush after just one use. We can understand how disappointing that must be. We'd love the opportunity to look into this and see how we can help. Please reach us using the link below. We may ask for a few photos or a short video to assess the damage and, where applicable, review your warranty options for a replacement. We're here to help. https://support.sharkninja.com/contact-us Kind regards, SharkNinja

Hi Pat, Thank you for taking the time to share your review. We're sorry to hear that you're experiencing issues with the brush attachment, and we understand how frustrating it must be when your dryer repeatedly stops and requires resetting after only a few minutes of use. We appreciate you highlighting that this issue does not occur when using the oval brush attachment, as this information is helpful in understanding the concern. Your feedback is important to us and helps us improve both our products and overall customer experience. We would recommend contacting our support team by clicking the link below, and we'll be happy to assist you further. https://support.sharkninja.ca/en-CA/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide-ca Kind regards, SharkNinja Ca

Hi Kendall, Thank you for sharing this feedback. It’s disappointing to hear that the attachment is detaching during use, particularly when you’ve already ensured it was properly installed and heard it click into place. We’d recommend completing the troubleshooting steps in our self‑help guide here: https://support.sharkninja.com/en-CA/article/HD400-Series-Shark-FlexStyle-Air-Styling-Drying-System-Troubleshooting-Guide-ca If the issue persists after completing the troubleshooting, please follow the instructions provided at the end of the guide so we can continue assisting you and review the unit further. Kind Regards, Sharkninja

Hi Leticia, Thank you for sharing your review. It's disheartening to read the Round Brush attachment left your hair ends feeling damaged and that it ended up being the one attachment you really didn't get on with. We can understand how disappointing that is when the other attachments worked much better for you. We do offer tips and techniques for using each attachment, and we'd love to share them with you. Please check out the link below and head to the "Round Brush" section for guidance on getting the best results. We hope it helps. https://support.sharkninja.ca/en-CA/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment-ca Kind regards, SharkNinja Ca

Hi Diana, Thank you for taking the time to share this feedback with us. We understand how disappointing it is when the brush doesn't provide a comfortable styling experience and instead pulls on your hair, making you concerned about potential hair damage. If you have any concerns or would like assistance with your unit, please feel free to reach out to us through the link below. https://support.sharkninja.ca/en-CA/contact-us Kind regards, Shark Beauty

Hi Maddie, Thank you for taking the time to leave a review. We understand how upsetting this experience has been especially when you love the rest of your Shark hair dryer system but found this attachment tangled your hair instead of smoothing it as expected. That’s certainly not the result you were hoping for, and we appreciate you sharing this feedback. Your experience is important to us, and we’ll be sure to pass them along to our internal teams as we continue working to improve our products. In the meantime, we recommend checking out our self-help guide below for tips on how to get the best results with each attachment, including the round brush: https://support.sharkninja.com/article/HD400-Series-Shark-FlexStyle-How-to-Use-Each-Attachment#roundbrush If the issue continues after trying these suggestions, please reach out to our support team using the link below so we can assist you further: https://support.sharkninja.com/contact-us Kind regards, Shark Beauty

Hi there, Thanks so much for sharing your feedback with us. We totally understand how the FlexStyle Round Brush might feel a bit too large for shorter hair, and how a smaller option would make styling easier and more precise. We really appreciate you calling this out, as insights like yours help us continue improving and expanding our attachments. We’ll be sure to pass your suggestion along to our product team for consideration. If there’s anything else we can help with in the meantime, please feel free to reach out here: https://support.sharkninja.com/contact-us Sincerely, Shark Beauty