Washable Merino Quarter Zip Sweater

I bought multiple quarter zips this year for my husband. (Grey, maroon, black) They look so much nicer than his typical sweatshirt or Nike 1/4 zip tech running shirts. The merino is a great insulator without being overly warm. Thin enough not to feel bulky under coats. He throws on a tshirt, turtleneck or base layer depending on the level of warmth he needs. I picked merino over cashmere this year as he is rough on his clothes and think that he won’t have to worry about the sweater fuzzies. I bought various styles in addition. Turtle neck and round neck as well

I have had the sweater for a while but only started wearing it recently when the temperatures were up a little bit. I wore it twice and then put it in the washing machine. I followed all the instructions on the sweater. When I was done, I noticed a hole in the left sleeve making it completely useless. Having paid $95 for this sweater to a reputed company like Nordstrom, I feel quite dejected. Ideally I would like to get a refund, but if that's not an option, I would like to at least send it back so Nordstrom can see for themselves and make sure this doesn't happen to other customers.