New York Cotton Baseball Cap

I had noticed that other customers had reviewed stating that they tried to order the darker khaki color but then received the lighter stone khaki color. When I first received the lighter one, I called in and asked for a replacement, explained what had happened to the representative and he said he understood and placed the second order for me. Well today another light khaki stone cap arrived instead of the darker Khaki one I had ordered twice. How come it is so hard to remedy this situation if numerous customers have written a complaint? I now need to mail back two incorrectly received hats and find a fed ex drop off to do so, or go into a Nordstrom.