[This review was collected as part of a promotion.] I bought this down coat with so much excitement and it was such a light weight jacket for me but in one two days feathers start coming out slowly from here and there and I really got confused. I watched carefully again and I noticed that everyday few comes out, so I returned the coat. I am very upset with product quality which I was not expecting.
marmot.com response
Hello!
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your down coat began shedding feathers within just a couple of days — that’s not the quality or performance we want any Consumer to experience, especially when you were so excited about the lightweight feel and overall design.
While a small amount of feather migration can happen with down products, what you described — consistent daily shedding from multiple areas. We understand how disappointing this must have been and why you chose to return the coat.
If you ever experience this again with one of our products, we encourage you to reach out so we can help. You can also submit a warranty claim for items that show unusual wear or performance issues. Our team will review the concern and determine the best next steps to support you.
Warranty form:
https://www.marmot.com/support/warranty/https://www.marmot.com/warranty-repair.html
If you have any questions or need help with the process, we’re here to assist.
https://www.marmot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am-5pm Eastern Time.
Thank you!
