I bought this necklace recently because I loved the design, but I was disappointed after receiving and wearing it.
The chain was rough and scratched my neck.
I had intended to give it to a friend as a gift, but I’m worried it might hurt them, so I don't think I can.
I wouldn't recommend this necklace to anyone.
Monica Vinader response
Thank you for sharing this feedback with us. We are incredibly sorry to hear that your new Station Chain Necklace feels rough and has been scratching your neck. This is absolutely not the experience we want you to have, and we completely understand why you feel uncomfortable gifting it to your friend.
Quality and comfort are our top priorities, and a necklace should never cause discomfort or irritation and we'll be sure to pass this information to our design team for review. In the meantime, if you'd like to return this piece for a refund, or exchange for an alternative style, then please do so by logging onto your Monica Vinader account, viewing your orders and then selecting the return option for this piece. You'll then be able to download your returns label in order to get this back to us. Should you need any assistance with the process then please pop us an email to customercare@monicavinader.com and a member of the team will be happy to assist.