Mini Leather Tote

I have been a loyal Nordstrom customer for more than 15 years, and I am extremely disappointed with how this situation has been handled. My package was marked as delivered a few days ago, but I never received it. Despite explaining this, I have been told that I will not receive a refund or replacement. This has been very stressful and upsetting. As a long-time customer, I expected better customer service and support. I am not asking for anything unreasonable—I simply want a fair resolution for an order that I never received. I sincerely hope Nordstrom will review my case again and provide a refund or a replacement. This experience has been very disappointing and does not reflect the level of customer care I have always associated with Nordstrom. Thank you for your time, and I look forward to your prompt response.

Absolutely love it! I walked by this bag while shopping with friends on vacation in Arizona. I immediately fell in love with the bag. The color. The details. The gold clasps. The second strap. All of it! Ended up buying it for myself for my 40th birthday and feel special every time I use it. And I ALWAYS get compliments on it. And even though it’s green, it is actually so neutral and goes with EVERYTHING! It is just so unique!