Men's Beaded Slider Bracelet

I ordered this item from Jonas Studio in Jan and maybe wore it only once or twice a month. In October it simply fell apart on my wrist. The cord frayed and snapped with minimal use. Jonas Studio will not repair or replace the item for free. They told me I’d have to mail in the remaining pieces and repairs would start at $60, but could not give me an actual quote even though I provided a picture. Not happy. In the picture you can see the cord was frayed badly in another spot too.