Dec 3, 2023
The bag is nice, Nordstrom is getting down hill
Yesterday I received my package, I ordered online the ivory color bag. When I opened the box, WHAT A NASTY SURPRISE. Nordstrom sent me an used bag. No dust bag, the bag was inside of plastic bag instead of a dust bag. The tags were there but not attached. Inside the bag was nasty and dirty, the hardware was already scratched. I called immediately customer service and Nordstrom is gonna send me a replacement, but, why in the first place Nordstrom sent me that used bag?, I paid for a NEW bag, if I wanted to purchase an used bag, I absolutely check in other stores. SO BE AWARE CUSTOMERS, because what if you send a gift online through Nordstrom and they send something like what I received, a product that had been already used and returned, and Nordstrom want to sell it as new. Just be aware of that. I really hope that this time Nordstrom send me a NEW bag. Because I am paying top dollar and I want to receive what Nordstrom promises.
LumiG
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