The jacket itself seems really nice! But I ordered this one because I needed a jacket I could pack in a stuff sack for travel. It did not come with the stuff sack, and Marmot has not replied to my requests to have them send one to me. If you just need a jacket, it's great. If you are wanting a packable one, you should look elsewhere to a company that sends you all the components of the item you order.
marmot.com response
Hello,
Thank you for providing us with feedback on your experience. We appreciate you bringing the matter to our attention.
The Women's Highlander Down Jacket does not come equipped with a separate stuff bag, because it stuffs into its own chest pocket.
You can usually recognize such pockets by the fact that there is an additional zipper or zipper pull inside of said pocket.
At Marmot, we strive for excellence and we set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our brand. We greatly value our consumers' insights, which are collected and shared with our product and policy development teams for consideration. We appreciate your effort and would be happy to assist in investigating the situation. Please do not hesitate to reach out to our Customer Support at: 888-357-3262.
If you have any more questions, please reach out to us via https://www.marmot.com/support/contact-us or through LiveChat. We’re available Mon-Fri, 9AM - 5PM EST
Thank you,
Marmot Consumer Care