Hangisi Bridal Crystal Buckle Pump

Purchased these shoes and have had to return them on two separate occasions. First pair was mailed to me in zip lock bags and the soles were scratched up, absolutely unacceptable. The replacement pair were sent and the brooch of the left shoe tore up the satin heel in the other shoe, all with used soles yet again. Customer service was unhelpful over the phone to rectify the situation. Surprised and highly disappointed with Nordstrom.

I just can't believe the shoe department ordered me the wrong shoe . I think i deserve a gift card from Nordstrom for 1. ordering me the wrong shoe, and 2. for me having to wait 50 minutes to order the shoes and exchange all over again !!!

These shoes are beautiful, but they have obviously been used or tried on and returned. I purchased these full price, but one of the shoes has scuffs on the sole. The other is missing the sticker on the sole. Both have light scuffs on the exterior of the shoes as well. Given the price, these shoes should be completely pristine - not worn. Others also mentioned that their shoes were obviously used and returned items. The heel caps were at least not damaged.

I purchased these for my wedding dress and ended up being the focal point! My dress had a slit up the middle so I wanted a pair of shoes that would “show” but in a chic, tasteful way. These were perfect!!! The color of the shoe is a soft white and the blue crystals are stunning!!!! They were so comfortable!!!! Love the heel height..very easy to walk and dance in! I highly recommend, worth the price!!!