Luka Expandable Tote Bag

Structural seam failure after only two uses. Company refused to stand behind the product. My Luka duffel developed seam separation at a load-bearing corner after only two trips. This is a structural failure, not cosmetic wear, and should not happen with normal travel use. I submitted photos and a warranty claim directly with Calpak (Order #1224484). The claim was denied based only on warranty timing rather than the actual defect. A travel duffel should not begin coming apart after such minimal use. I own multiple Calpak products and expected the company to stand behind its products and its repeat customers. Instead, they refused to take responsibility for a clearly defective bag. Based on this experience, I cannot recommend this product.