Sept 14, 2026
Heel lifts out of the shoe
i purchased a new pair of mary jane wedge black shoes in size 8 wide. the shoe is comfortable except that as I walk my heel lifts up from the back of the shoe. which insert or addition do you suggest ?
Reposted from lifestride.com
lifestride.com response
We are so sorry that the heel of the Jolene Mary Jane shoes aren't fitting as expected. We understand how disappointing that is. We appreciate your review and we have forwarded your comments to our design team. We hope this is helpful for others. If you have any questions or concerns, please call our LifeStride.com Consumer Care Department at 1-800-838-4385. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thank you for your feedback.
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