Nov 12, 2015
Customer Service
The 5 star rating is for Nordstrom's customer service AND the product. Although the description of the item should say that it may take up to two weeks before the product is shipped because of the personalized option. I had ordered this item three weeks in advance from my niece's birthday party. I kept checking when it was going to be shipped out after 1.5 weeks and it still was only "in process". So I reached out to the live chat service and inquired about when I will receive it. It wasn't expected to arrive until another 2 weeks which is after the birthday party! Although, at the time, they couldn't do anything about it, when I checked my email later that day - this book was on rush to arrive the five days before the party! Thank you so much Nordstrom Customer Service - Live Chat!!!
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