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[This review was collected as part of a promotion.] One of the best electric toothbrushes I have had. Love the choice setting for different levels of power.
Clever one
Verified purchase
Reposted from philips.com
Most helpful critical review
Aug 21, 2026
Extremely disappointing performance.
My experience with this toothbrush was quite terrible. It had a hard time holding a charge, the base for charging was annoying to deal with, and the actual toothbrush made a loud, unusual buzzing sound whenever I used it. Also, after I switched to the second toothbrush head, the head would not stay on when vibrating. So then I switched back to the old head, which worked for a little bit, but then I noticed that the vibration wasn’t even spinning the bristles consistently. Every time I turned on the toothbrush it would sporadically shift the amount of vibration without adjusting the settings. The power button was also designed to catch toothpaste that became difficult to clean and maintain. Even though Philips is willing to troubleshoot and try to fix some of these problems, it’s not worth the hassle. Save your time and money and buy a different toothbrush.
Gr8Dentist
Reposted from philips.com
philips.com response
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare.
Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon!
Best regards, Philips Consumer Care
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5 stars57%
4 stars9%
3 stars9%
2 stars8%
1 star17%
Pros:
Cons:
Current reviews don’t mention any.
Oct 13, 2026
This toothbrush has so many options. It is great!
[This review was collected as part of a promotion.] One of the best electric toothbrushes I have had. Love the choice setting for different levels of power.
Reposted from philips.com
Verified purchase
Clever one
Oct 1, 2026
I love the brushes but the durability of the last.
[This review was collected as part of a promotion.] The 9300 I bought less than two years ago crapped out so I needed to replace it. I hope this one performs like previous ones that would last five years, not like the one it is replacing.
Reposted from philips.com
philips.com response
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that the durability of your previous Philips DiamondClean Smart 9300 toothbrush did not meet your expectations and that it needed to be replaced in less than two years.
We truly appreciate your loyalty to Philips and are glad to hear that you've had positive experiences with our toothbrushes in the past. Feel free to reach out to us via Facebook/Instagram (@Philips) or X (@PhilipsCare). If you do not use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you for your continued support, and we hope your new toothbrush provides the performance you've come to expect.
Best regards,
Philips Consumer Care
Verified purchase
Broken toothbrush
Sept 28, 2026
Dislike 20 sec timer, travel case step backwards
Hate the 20 second pacing timer. Bring back option for 30 second timer! Who brushes their teeth that way, going 1/3 of the way across, switching, coming back to middle third, etc?
Battery doesn't seem to last 14 days, more like 8. And new travel case is both overly large and the new built-in charging cable as less convenient than previous case that was smaller and allowed to plug in your own cable. Feels like a step backwards.
Otherwise, does a great job of cleaning, and love the charging glass, so convenient.
Reposted from philips.com
Anonymous
Sept 24, 2026
[This review was collected as part of a promotion.] My teeth are feeling so amazing after just one month of using it!
Reposted from philips.com
Verified purchase
AHOGAN
Sept 23, 2026
Noisy!
This toothbrush works ok, but, right out of the box, it is entirely too noisy! I also have the Prestige S-IQ model from 5 years ago, and that one just hums, not the obnoxious sound that this new one makes!
Reposted from philips.com
philips.com response
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare.
Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon!
Best regards, Philips Consumer Care
Autumn Shopper
Aug 21, 2026
Extremely disappointing performance.
My experience with this toothbrush was quite terrible. It had a hard time holding a charge, the base for charging was annoying to deal with, and the actual toothbrush made a loud, unusual buzzing sound whenever I used it. Also, after I switched to the second toothbrush head, the head would not stay on when vibrating. So then I switched back to the old head, which worked for a little bit, but then I noticed that the vibration wasn’t even spinning the bristles consistently. Every time I turned on the toothbrush it would sporadically shift the amount of vibration without adjusting the settings. The power button was also designed to catch toothpaste that became difficult to clean and maintain. Even though Philips is willing to troubleshoot and try to fix some of these problems, it’s not worth the hassle. Save your time and money and buy a different toothbrush.
Reposted from philips.com
philips.com response
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare.
Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon!
Best regards, Philips Consumer Care