Deeana Tassel Loafer (Women)

I really like the look of these shoes, and they’re genuinely comfortable—I was happy with them at first. However, one of the tassels came off after very minimal use, which is disappointing and feels like a quality issue. I reached out to manufacturer customer service hoping for a simple fix, like a replacement tassel or repair, and offered to pay for it but they weren’t helpful and didn’t offer any solution. That part was honestly more frustrating than the defect itself.