Daylite 13-Liter Backpack

I wanted to love this backpack. The size and structure and pockets are all ON POINT. However, the piece of fabric creating the handle between the shoulder straps was excruciatingly painful. It cut into my neck and pushed my head forward so much that I had a pounding headache and horrible rash in less than half and hour. When I lowered the pack so the strap didn't hit my neck the bottom edge dug into my lower back. Ended up having to carry the pack the rest of the way back in my hand and return it straight away. Super disappointing, I've thought about it everyday since then because the pockets are so great. Wish there was an option without that handle piece!