Cordless Mini Vacuum Sealer with Starter Kit

Hello Eva! Thank you for letting us know what’s happening with your FoodSaver® Mini Handheld Vacuum Sealer. We’re really sorry to hear that it stopped working after only three months — especially with both the charging and suction failing at the same time. That’s incredibly frustrating, and it’s not the experience we want for any Consumer. We can provide you with troubleshooting to try, a few quick steps can sometimes bring the unit back to life: 1. Clean the charging contacts on both the handheld unit and the dock. Any residue can prevent proper charging. 2. Make sure the unit is fully seated on the charging base; it should click or sit firmly in place. 3. Try a different wall outlet to rule out inconsistent power. 4. Check the nozzle area for moisture or debris that may block suction. 5. Test with a new bag or zipper bag, as a faulty valve can mimic a suction issue. If the sealer still won’t charge or suction after these steps, the unit may have a component failure. We recommend submitting a warranty claim through our official website so our team can review the issue and assist you with the next steps. https://www.foodsaver.com/support/warranty We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! FoodSaver Consumer Care Team

Hello. Thank you for reaching out to us. We’re sorry to hear that your FS3130 handheld sealer stopped holding a charge after such limited use, that’s definitely not the performance we expect from this model. Even though it was received as a gift, we can still review it. If the FS3130 isn’t appearing in the claim form, we recommend selecting the last option on the list that says My Product Is Not Listed. You can also select the Gift option for where it was purchased. Before you submit the form, here are a few quick steps that may help: • Check the charging contacts on both the unit and the base to ensure they’re clean and making solid contact. • Try a different outlet to rule out a power‑supply issue. • Leave the unit on the charger for several hours, as a deeply depleted battery may take extra time before the LED indicators respond. • Make sure the unit is fully seated on the charging base, as a slight misalignment can prevent charging. If the battery still won’t hold a charge, you can proceed with a warranty claim or reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Foodsaver® Consumer Care

Hello Daniel, Thank you for reaching out to us with your feedback on our Mini Handheld Vacuum Sealer. We are sorry to hear that the hand held unit stopped working even after fully charging it. We are also sorry you had trouble submitting the warranty form online. That should be a smooth process, and it’s frustrating to be kicked out repeatedly. We value your feedback and it will be forwarded to the appropriate department for further review. For assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We can be reached by phone, email and live chat and we’re available Mon.-Fri. 9am - 5pm Eastern Time. We look forward to assisting you! Thank you! FoodSaver® Consumer Care

Hello! Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your FoodSaver® Mini Handheld Vacuum Sealer stopped working again and that the warranty process felt complicated. We sincerely apologize for the inconvenience you encountered with the warranty form. The photos we request are only for documentation purposes and to ensure we provide the best possible assistance for your exact product. Before moving forward, here are a few troubleshooting steps that may help if the unit is still unresponsive: 1. Check the charging contacts: Make sure both the handheld unit and the charging base are clean and free of debris, as buildup can prevent proper charging. 2. Confirm the unit is fully seated on the charger: The handheld sealer must sit firmly in place to begin charging. 3. Try a different outlet: Plug the charger directly into a wall outlet to rule out power issues. 4. Inspect the nozzle area: If food particles or moisture enter the nozzle, suction can weaken or stop. Wipe the area thoroughly and allow it to dry before use. 5. Test with a new bag or zipper bag: Sometimes the issue is with the bag’s valve rather than the handheld unit. For your reference, the date code is usually stamped on the metal prong of the electrical cord. The format includes one letter, three numbers, and two letters (for example: K123WL). If the unit still does not function, we would be happy to assist you directly. Please reach out to us through our official website’s Contact Us page, and our team will guide you step‑by‑step to make the process as smooth as possible. https://www.foodsaver.com/support/contact-us We appreciate your patience and the chance to make this right. Have a great day!