Cap Toe Mary Jane Pump (Women)

Shoes are great, im a 9.5 or 10 and the 10 is best. However, I was sent the last pair. They were clearly used, no tissue in the box or filling for the shoes like when you open a new pair of shoes regardless of cost, clearly the person who pulled them did not care nor check. I called and was told no discount could be applied and that i had to go to a store to return creating work for me on something that was not my fault, just trying to be a good customer. Anyway, Nordstrom always set itself apart with customer service, since this is no longer the case, I will take business elsewhere. they have nothing that i cannot buy at another place.