Luka Expandable Tote Bag

Structural seam failure after only two uses. Company refused to stand behind the product. My Luka duffel developed seam separation at a load-bearing corner after only two trips. This is a structural failure, not cosmetic wear, and should not happen with normal travel use. I submitted photos and a warranty claim directly with Calpak (Order #1224484). The claim was denied based only on warranty timing rather than the actual defect. A travel duffel should not begin coming apart after such minimal use. I own multiple Calpak products and expected the company to stand behind its products and its repeat customers. Instead, they refused to take responsibility for a clearly defective bag. Based on this experience, I cannot recommend this product.

I got this bag as a gift last year and have used it for a ton of work travel. It has some notable design flaws in my experience: - The luggage sleeve is difficult to use if the bag is not perfectly filled (too much or too little makes it hard to slide off of a suitcase handle) - The location of the two small top pockets on and next to the luggage sleeve are also tough to use in practice. Anything thicker than a tea bag contributes to the luggage sleeve getting stuck on my suitcase handle. It’s also easy to accidentally place small things in the luggage sleeve when you are trying to put them in those pockets, which led my AirPods sliding out of the bottom in the middle of my transit. - The shoulder straps are not particularly comfortable and lack any grippy texture, so they slide off often.