Amsterdam Wrapped Leather Mule

Nordstrom you literally send me used shoes. I opened the box so excited and see a pair of shoes that are worn on the outside toe box. For $135 shoes this is a freaking joke.

While I love the shoes I have yet to be able to keep them because twice now Nordstrom has sent me damaged items. The first order of this shoe the left shoe looked worn and the toe was very scuffed. I went in store to exchange and they had to have a different pair sent to me. I just received the replacement pair and these are even worse. Both shoes have very large scuffs on the front and the material is messed up In other areas. Also the rear of the shoe is not attached well on this pair. It’s annoying that I can’t trust ordering online and unacceptable that Nordstrom would send a less than perfect product.

I have always been a 38 in birks (all styles) but the 38 was huge on me. I’m a true 7.5/38 and the 37 is perfect especially when I wear them with wool socks. Was thinking about ordering and glad I tried them on in store given the sizing note online. I have fairly narrow feet, but even on the Birkenstock website people say these run large. I also asked for to see other 37s since there was a suede difference from the 38s. Rating 4 stars for running large and the decrease in quality. These are very light weight and don’t seem to have the same craftsmanship that I’m used to

I'm a lifelong, flat-footed Birkenstock devotee, and I hope my shopping experience can help you make an informed decision. I tried on three different colors from three different locations in two different sizes. All three pairs had the "faded" or "scuffed" looking toe area; I think this is some weird production/shipping fluke. I was able to brush mine out with a suede brush. As a 10.5, I am a true size 41. Sizing down to a 40 was not an option for me; the footbed didn't hit my arch correctly. If you're on the higher end of the size range, you might want to consider that size first. They are slightly big and slightly wide (especially in the toe box). If you have a wider foot, I think you'll find them very comfortable. If you typically wear a Birkenstock "narrow," you will find them roomy like a Birkenstock "normal." Good luck!

I was worried about the fit of these clogs after reading reviews, but I have numerous Birks so I ordered my usual size and they fit perfectly. I imagine once they break in, they will comfortably fit a cozy pair of socks. The only downside (and reason for 4 stars and not 5) is that there was a small card in the box that notes these shoes are considered "home shoes for indoor use" which is not noted anywhere in the description on either the Birkenstock site or here on the Nordstrom site. The shoe has EVA soles and I plan to wear them out of the house on dry days, but noting because it would have been nice to have this knowledge when deciding on these shoes. Not sure if this is common for other suede styles since I usually purchase nubuck styles.

Love them, other than the sizing is big, if you are a 7.5-8w the size is 37 EU, my feet are very narrow but this size fit perfect, I tried 38 EU and 39 EU and were to big for my feet, keep that in mind the taupe color very pretty!

The shoes are solid as expected, but Nordstrom will use a last-mile delivery contractor without giving you or them the information needed to complete the delivery. Nordstrom of course makes no attempt to get building access information or delivery instructions at the point of sale, then doesn't bother to notify you when the poor "T-Force" delivery contractor can't access your building to deliver for 3 days in a row. After I finally thought to log in and check shipping progress and called to leave my building access code with Nordstrom's customer service, the package was delivered within an inch of its life at midnight. And if you make a complaint, they'll just "pass along your feedback" and claim no responsibility for the shipping company. Nordstrom can afford to pay UPS, USPS, and FedEx drivers! Order directly from Birkenstock.

I was sent used and scuffed Birkenstock. For the price I would expect to receive brand new shoes. Returning! Nordstrom is definitely falling off!

I’m glad I went to the store to buy vs buying online! I read reviews saying they ran big, but I’m a 9/9.5 and ALWAYS a 40 in birks. My Bostons and Arizonas are a 40 and almost too short, but these fit perfectly in a 39. The carafe color is a beautiful, rich brown. I saw several reviews about these arriving with scuffed toes. One pair I tried in the store had the same scuffs, so worth it to go to a store if you are able!

I have many Birkenstock shoes and though the widths generally are wide for my feet I still love them. True to size no complaints about the shoes. HOWEVER, expensive shoes should not arrive from a “prestigious” retailer like Nordstrom in a completely random box that is damaged. I’m paying for a product (expensive one) and I deserve to have them come in Birkenstock labeled shoes with size and everything labeled as such and not some torn up random box. This is not a first time incident. I’ve ordered Ugg shoes 3 times with damaged boxes. How lovely to hear that as a retailers dream customer who orders almost daily from Nordstrom I was not offered a discount or even a measly $10 note or anything. The answer was “we can’t do anything for you, return it and get a new one…that we can’t guarantee what condition it will be in again.” What a Shame you lost an ideal customer for a mess to you made and refuse to offer me anything? And I have proof. Keep your discounts you’ll lose a lot more money losing me as a customer. 👏

I have multiple style of Birkenstocks size 41 but this pair is cut extremely small I sized up to a 42 &nd they was still small .

Super cute had to size down waiting on new pair