Ruched One-Shoulder Satin Gown

So the dress came rolled up in a plastic bag and an exterior plastic packing bag. This is an evening gown!! The dress was defective because there was some fake bone type support on the front that was very visible and protruding like a foreign object. No quality control here clearly. I don’t get how a store would allow such packaging. I just received a cocktail dress from Ralph Lauren on a hanger folded over protected by plastic in a box. That makes more sense to me.