WOMENS MONTANA SKI GLOVE

The string to tighten the cuff broke the first time I went to tighten it. Understandable that I received a defective pair. Filled out a warranty claim expecting a replacement. Replacement was refused, and I was told to mail the gloves back at my own expense and I would receive a gift card for the value minus sales tax. So I am out 15 dollars because I received a defective pair. Terrible customer service and they do not stand by the quality of their own product.

Was excited to use these, as we've been dealing with an extremely cold and early winter in Chicago. However, these gloves are not doing at all what they promise to. My fingers are freezing while wearing these gloves, it's as if I have nothing on. The outer layer of leather seems like it would be useful, but I think an inner lining of cotton would've done a better job. These are sadly going to have to be donated, as the North Face return policy is unfairly limited - "items must be unused" - how would I know I want to return these if I havent used them in the cold weather yet? You would think thick gloves like this allow you to be outside for long (even brief!) periods of time with your hands out. However, there has not been a single instance where I have not needed to keep my hands in my pockets with the gloves on because they. are. not. warm. Do not buy! Would return immediately if I could.