24/7 Moondust Eyeshadow

Hi there, Sadsac! Thank you for your feedback. We are so sorry to hear our eyeliner pencil pulled at your eyelids and left a chalky line instead of gliding on smoothly. We understand your frustration, especially after hearing such positive reviews. We would love to make this right. Please contact us directly at urbandecayrr@lorealusa.com (M-F, 9:00 AM – 5:30 PM ET) so we can look into this specific issue and assist you further. We hope to hear from you soon!

Hey! Thank you for trying our 24/7 Moondust Glitter Eyeshadow Singles. We’re stoked you love the gorgeous sparkle, but we hear you on the fallout and blendability! To get the absolute best color payoff and lock down that shimmer with zero fallout, try patting it on directly with your fingertip or a damp brush with a touch of setting spray. We've passed your comments along to our team, and we hope this helps you achieve the ultimate sparkle moment!

Hello! Thank you for sharing your experience with our 24/7 Glide-On Waterproof Eyeliner Pencil. We’re so sorry to hear the formula felt smudgy and didn't deliver the long-lasting, waterproof hold you expected. To get the most locked-down wear, we suggest ensuring your lids are clean and oil-free before applying, and allowing the creamy formula a moment to set completely. While we recommend a high-quality cosmetic sharpener, any professional cosmetic-grade sharpener can be used to keep your point precise! Your feedback regarding the wear and sharpening experience has been shared directly with our team, and we hope you keep exploring to find your perfect UD match. Stay bold!

Hi there! Thank you for reaching out and sharing your experience with us. We are so sorry to hear that your 24/7 Glide-On Waterproof Eyeliner Pencil has started to melt and crumble! Because our 24/7 liners are made with an ultra-creamy formula containing 50% moisturizing ingredients (like jojoba oil and vitamin E) to give you that signature, effortless glide, they can become very soft if they are exposed to warmth or humidity. To restore your pencil's quality and make it easy to sharpen without crumbling, we highly recommend trying this simple trick: Pop it in the freezer: Place your eyeliner pencil in the freezer for about 10 to 15 minutes before sharpening. This will temporarily harden the creamy core. Sharpen immediately: Use a sharp, high-quality cosmetic sharpener (like our UD Grind House Sharpener) with a precise blade to get a clean, sharp point without chewing up the formula. We want you to love your liner, so if you try this and still experience issues, please reach out to our Customer Care team so we can make this right for you!

Hello! We're sorry to hear about your experience with our 24/7 Glide-On Waterproof Eyeliner Pencil. We'd like to speak with you directly. Please call us at 1-877-447-7646 and provide the case number 47278284. Our customer service representatives are available Monday through Friday, 9:00 am to 5:30 pm ET. We look forward to speaking with you soon!