Chilkat-V Waterproof Boot (Men)

Bought these boots in 2024. I live in Toronto and the winters could be unpredictable. I rarely wore them for the first winter. Maybe I wore them twice. There were issues with the laces catching on the fasteners. Fast forward to 2025, our winter is cold and snowy, so I'm wearing the boots. Again, the laces are catching on the fasteners I fall and injured myself. I call and go through the warranty process. They tell me based on my pictures, yes the fasteners are faulty. They're going to check my warranty. Turns out I don't have a warranty and they're gonna give me 20% off new boots. The boots are over $200 based on what I told him I at least expected to get a replacement pair of boots but that's how it works with these big companies. It doesn't matter if you fall and injure yourself due to faulty fasteners, they're still going to placate you by giving you just the bare minimum. I repaired the fasteners myself and have been wearing them, HOWEVER, they don't keep your feet warm! Even in minus 10 my feet are still cold. And water is seeping through and my feet have been wet. STAY AWAY FROM NORTH FACE BOOTS!!!