The SnüzPod5 Bedside Bassinet

We absolutely love the SnooZPod5 bedside bassinet. It’s not only beautiful (the walnut color is so pretty), but also incredibly functional for those early newborn weeks. The adjustable height made it easy to keep baby close and safe during the night, which gave me so much peace of mind. It feels sturdy, well-made, and thoughtfully designed.

Overall, this is a beautiful bassinet, but the instructions should be much clearer about how to assemble it. I was breezing through the setup until the very end, and I hope someone reads this and finds it helpful! I believe it’s the bars (part J) that need to be secured with the screws (part M). The screws are noticeably smaller and do not poke through the other side. You have to push the screws all the way through by hand with some force, and then you can screw them in. This crucial step isn’t mentioned in the manual, and customer support wasn’t very helpful. Even the online videos didn’t provide much guidance on this. There was also a small manufacturing scuff on the bassinet, but it’s not something worth replacing or repairing.

I’m honestly shocked this company is still in business especially after seeing others with a similar experience that I’ve had with them. I received a shipment with multiple missing pieces, and they have now sent the wrong replacement pieces twice. It’s been a month-long ordeal, I still don’t have a bassinet, and the repeated errors make me not even trust the integrity of their products anymore.

I received this as a baby gift. So excited. Opened it up and missing on of the arms and no mattress. Had to lug this giant box back to Nordstrom. They couldn’t reorder the same color because apparently they don’t make it (however I see it as one of the colors above). Nordstrom reordered another color and I received a week later. We put it together and it’s missing screws and one of the holes was not drilled. We contacted Snuz who promised to send a screws out (we have to drill our own hole). Received the packages with the screws and it wasn’t the right screws or part. I’m now home with a brand new baby, no bassinet and very disappointed. Please think twice before ordering this product. Nordstrom, you may see a 6 day post partum mom at your store dragging in this bassinet. My baby is sleeping literally in a box.